The Knowledge Manager has a deep connection to and understanding of a domain and uses this to promote and facilitatethe sharing of information, know-how, and experience to enable EY practitioners to win in the marketplace and deliver services. The KM position requires a specialization in a primary domain (sector, service line, or geography) and may over timelead to a secondary specialization (e.g.: Technology and Tax) or focus on a sub-domain or community (e.g. a sub-service line, sub-sector or client solution). The domain for this KM position is EY’s firmwide Alliances which currently include global technology giants, smaller technology companies and academic institutions largely.
This position is responsible for building collaborative relationships with senior stakeholders in the including sector, service line, Area leaders, BD Executives and others. Depending on the specific business needs, this position includes the co-development of a community and content strategy, the management and delivery of alliance-specific strategic initiatives, theexecution of alliance-specific knowledge awareness and adoption activities, as well as the promotion of knowledge capture and sharing. Working closely together with the business, this position may also include the (co-)creation and curation ofcertain types of content (e.g. credentials, qualifications), the targeted transfer of experiential knowledge as well as the(co-)facilitation of the community of sub-domain specialists (technology enabled or other).
Along with the Content Advisor and the Awareness & Adoption Advisor, this position often acts as first responder toinquiries and requests for support from the business. This position works closely with other EY Knowledge functional specialists (e.g. analysts, content or community advisors, product managers) to bring the broad array of EY Knowledge support to their clients at the appropriate time and to collectively deliver an integrated knowledge plan to the domain.The KM will also work closely with knowledge specialists in other domains (e.g. in another sector, service line or geography) to deliver on cross-sector / cross-service line topics and initiatives.
At the Associate Director rank, the KM will address more complex, sometimes unique, business problems with a broad impact on the business. The Associate Director will be expected to demonstrate a greater degree of innovation in the KM solutions they develop and implement and to demonstrate the ability to lead change to positively enhance the results ofthe domain they support.
The position will be responsible for coaching and mentoring others and may also deputize for the Knowledge Leader, i.e. take delegated responsibility for managing stakeholder relationships, lead change efforts, take responsibility for the development ofcore components of the domain’s knowledge plan, and will lead or staff domain or cross-domain projects as part of multi-functional teams.
Essential Functions of the Job:
- Based on a deep understanding of the business agenda and emerging needs of the Alliances community ofpractitioners , propose knowledge initiatives and design solutions to Alliances leadership that are relevant and commercially impactful;
- Prioritize and deliver against business agreed strategic objectives defined within the Alliances integrated knowledge plan, including insights on sub-domain knowledge needs as appropriate;
- Support implementation of the Alliance teams’ knowledge infrastructure, using firm standard architecture and technologies, to develop home sites and communities that align broader context of business priorities with content strategy (working closely with the content advisor and community implementation lead);
- Build a network of relationships in the Alliance teams across different ranks and countries, including Knowledge Champions and key experts
- Together with respective business leaders, help to convene the sub-domain’s specialists to facilitate dialogue and toadvance and extract relevant knowledge, ensuring that innovative ideas, good practices and lessons learned from pursuits and engagements are shared across and beyond the sub-domain;
- Drive knowledge awareness and adoption activities within the community to engage and educate Alliances practitioners on available knowledge content and resources, help build a knowledge sharing culture;
- Drive the execution of the Alliances content strategy to ensure re-usable collateral is captured, co-created or curated, surfaced and proactively distributed to practitioners, including knowledge assets such as credentials, ‘Why EY’ decks, or account activity
- Assign responsibilities and coordinate content and insight harvesting from engagements and pursuits
- Lead the knowledge support for sector or SL-specific solutions aligned to market and regulatory developments (e.g. content curation, lessons learned transfer, awareness etc.)
- Support the development of service line sector learning to support growth and sector specialization of our people integrating knowledge behaviors and core curriculum
- Provide on-demand support for specific engagements or pursuits (first alerts), leveraging insights and information frommultiple sources, including other engagements as well as third party sources;
- Ensure continuous improvement across key knowledge activities, and work with Analytics & Measurement team tosupport reporting and analysis on these activities as well as sharing and responding to feedback from customers and stakeholders.
Analytical/Decision Making Responsibilities:
- Ongoing evaluation of knowledge value to the domain
- Objective maturity assessment of the domain to provide recommendations for additional enhancements
- Engage key stakeholders and deliver effective change and progress the community’s knowledge culture
- Identify opportunities to achieve a step change advancement of the community’s accessible knowledge
Knowledge and Skills Requirements:
- Demonstrated understanding and relevant experience in the assigned knowledge domain (Technology Services Providers)
- Robust understanding of knowledge management approaches and their application, paired with the ability toarticulate the value they bring to the business and drive buy-in and sponsorship from the business
- Good understanding of knowledge infrastructure and relevant domain-specific technology solutions to facilitate stakeholder discussions and identify expert resources to bring to discussions when needed
- Consultative mindset and integrated teaming approach to service delivery
- Ability to communicate and influence effectively to lead change with people on a global basis
- Strong executive presence and demonstrated success in building relationships at a senior level
- Professional, confident, credible and an enthusiastic team player able to work effectively across functional teams and domains
- Strong project management skills and experience in leading complex programs and projects to achieve milestones and objectives
- Experienced people manager, able to lead teams in a complex environment
- Excellent verbal and written communications skills
- Advanced skills in Word, Excel, PowerPoint and SharePoint
- May coach and mentor less-experienced members of the domain team including other Knowledge Managers or Analysts
- May lead functional and project teams
- May require occasional travel, both domestic and international
- Proficient in English, both written and verbal
- Bachelor’s/University degree, preferably in business
- Advanced degree a plus
- 10 to 12 years of knowledge management or equivalent experience
- Five to ten years or more relevant domain experience, either working for a Tier 1 Technology Services Provider or managing a Professional Services firm’s alliances with technology services provider
- Experience with key knowledge management concepts, tools and techniques (e.g. community facilitation, after action reviews) and or comparable experience
- Professional service industry experience or client-serving experience strongly preferred
Ernst & Young LLP, an equal employment opportunity employer (Females/Minorities/Protected Veterans/Disabled), values thediversity of our workforce and the knowledge of our people.