Manager of Product Services

Salary depends on experience
Posted on 11/09/17
Less than 5 years experience
Patient Care
Salary depends on experience
Posted on 11/09/17



  • Bachelor’s degree in science is required.


  • Three to five years related supervisory experience is required.
  • Three to five years related Blood Bankingexperiencerequired.
  • Hospital Bloodbankingexperiencepreferred.
    • Medical Technologist ( MT ASCP) Certification
    • SBB certification



Demonstrates our core values:  - Safety - Integrity - Service - Stewardship - Teamwork

  • Responsible for preparing and monitoring the departmental (business unit) annual budget in accordance with the strategic plan and organizational goals.
  • Responsible for monitoring Inventory levels and taking pro-active actions to assure adequate blood product availability for hospital partners.
  • Oversees component manufacturing, testing and product Quality control, and distribution operational functions in Grand Rapids and Saginaw.
  • Encourages and personally demonstrates a culture of customer service. Responsible for ensuring that customer service both internal and external is at the highest level.   Builds an effective relationship with our Hospital Partners.
  • Responsible for identifying, monitoring and achieving goals related to staff performance metrics.
  • Participates in strategic planning activities to enhance hospital customer service, assure product quality, and operational efficiency.
  • Oversees procedures in accordance with all applicable blood center SOPs; local, state and federal regulations and accrediting agencies for the safety of donors and the safety and quality of the blood supply.
  • Responsible for maintaining adequate and competent staff to meet operational and departmental needs. Prepares proposals for new positions, evaluates resumes, performs interviews, and hires qualified applicants. Assures appropriate balance of staffing configurations and availability to meet department (business unit) needs.  Handles conflict management in a professional manner.  Performs appropriate disciplinary actions (up to and including termination) in accordance with departmental and HR policies.
  • Assures timely and adequate communications within individual departments and between departments. Demonstrates strong leadership behaviors. Encourages a culture of open and constructive communication. Prepares agenda and leads departmental meetings.  Actively participates in technical and interdepartmental meetings for continuous improvement.
  • Maintains current blood banking knowledge and leadership/management skills through independent analysis and networking.
  • Maintains competency as needed for non-management duties as an operational backup.
  • Directly supervises 3-5 employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • Additional duties as assigned.
Not the right job?
Join Ladders to find it.
With a free Ladders account, you can find the best jobs for you and be found by over 20,0000 recruiters.