Connection Enterprise Solutions is a profitable $1B+ company focusing on providing technology solutions for the Fortune 2000, located in Boca Raton, Florida. Connection Enterprise Solutions is a wholly-owned subsidiary of Connection (CNXN), a $2.5 Billion+ publicly traded company located in Merrimack, NH.
Connection Enterprise Solutions offers a wide range of technology services with over 500 technical certifications and a qualified team of expert engineers, software licensing specialists and project managers to offer best-in-class solutions to our customers. We deliver end-to-end solutions across the entire IT lifecycle--from assessment, design, procurement, and installation to management and asset disposition. Focused on solving the complex business challenges of enterprise customers, Connection Enterprise Solutions is a one-stop source for a full range of IT products and services, including data center, networking, mobility, and software solutions. Offering over million products from 1,600 technology vendors, Connection Enterprise Solutions' proprietary cloud based e-procurement system, TRAXX, creates a streamlined, efficient approach to IT procurement that reduces the cost and complexity of buying hardware, software and services. By leveraging our strategic relationships with leading IT manufacturers and software publishers, Connection Enterprise Solutions is able to provide the best pricing and preferred product availability.
Working under minimal supervision of the Dir, Client Operations Support, referring only exceptional problems and issues for management review or approval, the Client Operations Advisor provides direct operational support to Enterprise accounts of one or more Inside Account Managers (IAM) and Enterprise Account Executives (EAE). The Advisor drives the day to day business and interactions with clients. The Advisor manages and maintains client standards, special pricing, and any client issues until resolution. The Advisor makes strategic decisions on catalog pricing and product recommendations to the client. The Advisor works alongside the EAE and IAM to strategically maximize margins and provides outstanding service to clients on all requests. The Client Operations Advisor proactively responds to or delegates client requests and tasks with little to no guidance, ensuring timely completion. The Advisor performs the high end tasks such as configuration solutions, strategic deal registrations and/or negotiated bid pricing with manufacturers and other margin enhancement activities.
Essential Job Functions:
Strategically and proactively manages the customer's standard catalog making strategic decisions on pricing and product availability.
Provides complex customer quotes in a timely manner, within 4 hours, which may require configuration by the Advisor or through a technical resource engagement.
Manages client order escalations thru to resolution as it relates to tracking, returns, or other post shipment issues.
Works with suppliers and manufacturers to ensure MoreDirect receives the best pricing available.
Performs all other duties or special projects as assigned including:
Assists the Sales Operations Specialist with overflow of Order Entry to ensure prompt processing when needed.
Responds to all order processing escalation requests until fully resolved.
Minimum years of career experience to qualify for role: 7 years
Total years of career experience in order to be fully proficient: 10 years
Connection, Inc. and its subsidiaries consider all qualified applicants for employment, without regard to race, sex (including pregnancy), color, religion, age, national origin, ancestry, physical or mental disability status, medical condition, sexual orientation, marital status, protected veteran status, and all other characteristics protected by applicable state and federal law. Connection will consider accommodations for any known physical, mental, or other impairments of otherwise qualified applicants to enable them to participate in our applicant screening process and to effectively perform the essential functions of their jobs, unless doing so would impose an undue hardship on the Company.
Job ID : 3855