Sales & Operations Director

OpenWorks  •  Fairfax, VA

Less than 5 years experience  •  Financial Services

Salary depends on experience
Posted on 11/22/17 by Benjamin Workman
Fairfax, VA
Less than 5 years experience
Financial Services
Salary depends on experience
Posted on 11/22/17 Benjamin Workman

OpenWorks - Fairfax, VA

If you have an entrepreneurial spirit and enjoy BUILDING and LEADING a team to develop a portfolio of business, we want to hear from you!

OpenWorks is an energetic, fast-paced and dynamic organization primed for geographic and organic

  • GROWTH explosion in the next 6-24months!
  • CULTURE! Reward and recognition for positive results and an culture of collaboration
  • MONEY! We offer a compensation structure with competitive base pay, plus commissions and quarterly & annual bonuses
  • PROMOTION! Our culture is designed with a focus on promoting from within
  • REWARD! Rewarding top performers with recognition, prizes, and travel
  • PORTFOLIO! Our clients include Fortune 500 customers like FedEx, Pepsi, The Gap & UPS
  • TECHNOLOGY! Paperless environment via iPad technology… field automation

We invite you to ask our employees what they enjoy most about working at OpenWorks! Here’s a few things recently shared:

  • “One thing that was appealing when I first applied to OpenWorks was knowing that it’s been in business for over 30 years and continuing to grow!”
  • “At OpenWorks, everyone’s voice matters, everyone has an opinion, and everyone is heard.”
  • “Commission and bonus opportunities are great! If you’re a go-getter, your earning potential is truly unlimited.”
  • If you’re ready to grow your career by making an impact, apply today and see how OpenWorks can work for you. Visit our Careers Page at:

Position Summary:

The Sales and Operations Director leads the day-to-day functions and processes of the Outside Sales, Franchise Sales, and Operations departments within the assigned region in order to meet and exceed organizational goals and objectives. This includes:

  • Developing sales goals and driving team members to over deliver on expectations through solid leadership and mentoring skills to enroll and engage sales professionals in the overall plan.
  • Ensuring sales plan numbers and individual sales quotas are achieved, monthly.
  • Connecting with people where they are, identifying their strengths and areas for improvement, and building strategies that help them to achieve excellence.
  • Leading by example. Our managers not only create sales plans, they help implement them.
  • Quickly developing rapport with others as an outgoing go-getter who thrives in a dynamic and fast-paced work environment.
  • Celebrating and sharing successes.
  • The right candidate will be comfortable starting up a new office and growing the region to include, but not limited to, the duties listed below.

Sales Management:

  • Conduct ride-alongs with Account Executives
  • Review, edit and provide feedback to Account Executives on bids
  • Assist salespeople in closing deals
  • Ensure sales plan numbers and individual sales quotas are achieved, monthly

Operations Management:

  • Ensure customer satisfaction and retention
  • Ensure monthly, quarterly and annual planned account retention objectives are achieved
  • Conduct ride-along with District Managers
  • Advise or assist in the resolution of escalated customer issues
  • Ensure franchisee satisfaction and retention
  • Assist franchisees in developing business plans
  • Facilitate franchisee stage development and growth
  • Conduct franchisee business meetings and help resolve any escalated issues
  • Provide backup to Franchise Licensing Manager with UFOC, disclosure and licensing process

Employee Management:

  • Provide encouragement, rewards, and recognition to employees throughout the region
  • Perform weekly tactical meetings with all direct reports to review essential duties and projects
  • Ensure regular performance review with regional employees
  • Identify, communicate and coach performance improvement areas
  • Perform sales activities to ensure plan numbers are met, regardless of staffing levels
  • Assess training needs of existing employees and conduct or arrange for ongoing employee training

Staffing and Retention:

  • Coordinate with Human Resources and ensure optimal staffing levels through networking and continuous recruitment
  • Ensure proper candidate selection by interviewing and evaluating candidates
  • Maintain or exceed targeted retention goals

Process Improvement:

  • Identify and communicate (from both internal and external sources) Best Practices that can be used throughout the company

Personal Sales Generation:

  • Generate referrals for account and franchise sales

Job Type: Full-time


  • Management: 1year
  • Sales: 1year
  • Sales Management: 1year

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