Technical Account Manager

Less than 5 years experience  •  Business Services

Salary depends on experience
Posted on 08/23/17
Less than 5 years experience
Business Services
Salary depends on experience
Posted on 08/23/17

The Technical Account Manager will be the key technical interface between the customer and Digital Turbine’s Sales, Account Management and Engineering teams – serving as the main technical support contact for all new and existing customers during the initial deployment and providing in-life support after launch.

This role will also carry responsibility for refining the technical support processes, as well as reporting on the key performance metrics related to technical customer support.

Key Responsibilities:

  • Provide software Technical Support for Digital Turbine’s new and existing customers and overseeing customer technical issue resolution
  • Support Sales & Business Development by providing technical support for new customers from contract to in-life
  • Responsible for refinement and management of customer technical support processes and documentation
  • Manage the on-boarding process for multiple, concurrent customers
  • Convey the technical integration status of new and existing customers
  • Work with cross functional teams to resolve customer issues related to technical support and help troubleshoot technical issues
  • Provide direction into Product for future features and functionality that will reduce technical support requirement for customers
  • Act as primary technical liaison between prospect/customer and Sales, Project Management, Engineering and Management teams
  • Monitor on-boarding and in-life support processes and report status to stakeholders on an ongoing basis
  • Consult with business owners on a regular basis to ensure technical support needs are addressed

Required Skills:

  • 2+ years relevant experience in Mobile or Software technical customer support
  • Experience with scripting languages: Python, PHP, Perl, or XML/JSON experience
  • B.S. in Computer Science or equivalent work in Technical Customer Support and/or Technical Account Management (Development support, not IT support)
  • Strong understanding of SQL select statements
  • Proficiency in one or multiple software development languages
  • Well organized with a sense of urgency with excellent follow-up, writing and presentation skills
  • Experience in managing technical support for a large customer base
  • Able to communicate effectively with business customers, senior management, peers and project staff
  • Fluent in English

Preferred Qualifications:

  • Experience with Ad Networks, Internet/Telecom technical support
  • Advertising, Professional Services/SI or Mobile SI Firm experience
  • Familiar with Android and iOS SDKs
  • Experience in providing Tier 1 Support to external customers.


Not the right job?
Join Ladders to find it.
With a free Ladders account, you can find the best jobs for you and be found by over 20,0000 recruiters.