Manager, Field Sales Engineers

Sage Accpac   •  

Toronto, ON

Industry: Consulting


8 - 10 years

Posted 385 days ago

This job is no longer available.

Job DescriptionAt Sage, we go beyond software. We provide accounting, ERP, cloud Human Capital Management, payroll, asset management, and payment solutions for businesses.

Back in 1981, a UK professor and some students met in a pub to talk about creating accounting software. Over 30 years later, we've grown. We have $2 billion in revenue, operate in 24 countries, and help more than 3 million SMB and Enterprise customers succeed everyday so we know a thing or two about helping businesses across industries and how to help them grow and efficiently operate their business using best in class modern technologies.

We reinvent and simplify business management solutions through brilliant technology, working with a thriving community of entrepreneurs, business owners, tradespeople, accountants, partners and developers.

As a FTSE 100 business, we are active in supporting our local communities and invest in making a real difference through the philanthropy of the Sage Foundation – not only financially but through the participation of colleagues who are also empowered to give to the causes that matter to them.

As the Manager for Sage’s pre-sales technical engineers for Sage X3 and Sage People, you will work closely with sales leadership to develop long term strategic plans for our field sales engineering team to help meet our product revenue growth targets. You will help develop a team of Field Sales Engineers who are well-regarded subject matter experts by both customers and partners. As the FSE role executes alongside the sales team and our partner channel, your team will have a technical community leadership role and play a central role in executing the plan to make Sage Canada and its business partners the top performing business at Sage WW – all while delighting customers.

Specifically responsible for identifying, interpreting and defining customer/prospects needs, the Field Sales Engineer (FSE) team reports to the Manager, Field Sales Engineers and works closely with clients to define their business objectives and requirements. The FSE manager is responsible for understanding the Sage X3 and Sage People platform, but more critically, will build and develop a high calibre team of technical professional with consistent, field-focused execution to drive positive client outcomes and sales as its core mandate. Key Responsibilities• Develop strategic plans and sets goals for team
• Keep sales leadership informed of employee progress and issues
• Collaborate across functional areas and business units to identify best practices
• Implement a program to up-level technical skills and to enable our channel partners to train with Sage FSEs
• Work to remove operational and organizational barriers that may impede the success of the team
• Work with other functional or product groups outside of Sales Engineering team to ensure maximum effectiveness
• Coach and mentor direct reports
• Interact internally and externally with management, requiring negotiation of extremely critical matters

Critical Activities & Behaviors
• Able to articulate Sage’s customer, business & technology strategy for sage X3 and Sage People
• Ability to provide guidance and answers about the business in support of planning and forecasting efforts
• Listens to colleagues and incorporates their perspectives and ideas
• Curious and asks questions to dig deeper and understand issues
• Ability to create strong and consistent benchmarks for skills development and training
• Seeks new insights to challenge business as usual
• Advocates the interest of heroic customer service
• Partners with customers to ensure their success – customer success is top of mind
• Work with others to drive better outcomes for customers
• Prioritization of Field Based Sales activities and planning to help drive client relationships and outcomes
• Ability to present technical content and best practices to medium and large audiences of customers and partners
• Develops meaningful and trusting relationships across the business
• Involves and trusts the right people to resolve critical business issues
• Elevates critical problems to the right individuals across the organization
• Frames the problem and the decision making process
• Asks questions and is naturally curious
• Demonstrates resilience
• Embraces ambiguity and helps others see the way forward

Aligned & One Sage Team
• Builds relationships in an authentic and visible way
• Collaborates with the team to drive results
• Routinely works across functions and geographic borders to get best practices and to complete goals
• Strong impact and influences with customers, partners and internal stakeholders
• Maintains a consistent communications cadence and connects with colleagues at all levels
• Explores motivations and career aspirations with colleagues
• Champions colleagues to promote their growth and development
• Provides coaching to colleagues to support their development and is a rigorous performance manager
• Acts on opportunities to recognize achievements

Qualifications and Requirements:
• Bachelor’s degree or equivalent experience preferred
• 8+ years of software sales engineering experience
• 1+ years of software sales engineering management experience