Description Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Tewksbury, MA we provide infrastructure and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.
Responsible for the repair of satellite dishes on the roofs of homes and office buildings by the use of an extension ladder. The standard ladder used by WWTS has been rated by the American National Standards Institute (ASNI) to hold a weight of (including tool belt and equipment) of up to 300 lbs.
•Provides quality customer service and support for designated equipment
•Escalates problems to appropriate next level of support when necessary
•Monitors assigned service calls to ensure timely completion
•Ensures all time reporting and other required reports are accurate and submitted on time
•Meets or exceeds various service levels as established by assignment (calls per day, ETAs, on-time response, administrative call closure, client satisfaction)
•Responsible for ensuring on-going maintenance and development of positive relationships with all business partners and clients
•Ability to be part of geographic stand-by rotation which may require call out work during off hours including evenings and early mornings.
•Maintain all required OEM Certifications
Education and Experience
•Typically requires technical school certification or equivalent and 2-5 years relevant experience
•PC, Laptop and Printer Hardware experience required
•Preference will be given to candidates with prior Satellite experience
•Preference will be given to candidates with Dell and Lexmark certifications
•CompTIA A+ Hardware & Software Certification Preferred
Requisition Number 17-0321