Resident Operations Engineer

5 - 7 years experience  •  IT Consulting/Services

Salary depends on experience
Posted on 10/25/17
Brampton, ON
5 - 7 years experience
IT Consulting/Services
Salary depends on experience
Posted on 10/25/17

The Opportunity
As a Resident Operations Engineer you will be performing operations based activities. You’ll use your excellent attention to detail and investigative skills to monitor, identify and lead to resolution potential issues on a high availability production environment while also communicating the features and benefits of Sandvine solutions.  Issues that are outside of your knowledge domain will be escalated to Sandvine’s customer support for further investigation while you play a key role in communicating status updates to the customer and scheduling further investigation activities as require until resolution. You will be working closely with the customers' operations and development teams. Provide solution/technology/product consulting, technical, and sales support for the account.  

The Job
•    Work with Customer Network Operations for deployment, maintenance, administration and operational tasks  
•    Recommend configuration changes and assist with implementations 
•    General services as required including installation of software maintenance updates for all Sandvine devices and solutions.
•    Complete or coordinate maintenance window activities
•    Proactive health monitoring of software/hardware issues, Daily monitoring of system health, KPIs, logs, alarms 
•    Work within customers change management and maintenance window guidelines
•    Sandvine product inventory management
•    Diagnose Sandvine equipment failures
•    Basic scripting (use of Sandscript) 
•    Maintain documentation for projects with Sandvine to keep the documentation up to date
•    Assist with communication, consultation, coordination, escalation, and leadership to address cases with Sandvine Customer Support
•    Act as the liaison and advocate between customer operations personnel and Sandvine customer support, including the Account Management team and engineering staff
•    Provide knowledge transfer to customer

What skills you bring

  • BS or MS (or equivalent) degree in Engineering or Computer Science
  • 5+ yearexperience in networking and data communications industry with different operatornetworks and/or vendors for Wireline (Cable, DSL, FTTx etc) and Wireless (Satellite, WiFi, LTE, GPRS-3G, CDMA-3G, WiMAX, GSM, UMTS etc)
  • Good understanding of end-to-end network call flows, as well as relevant technologies & protocols (DHCP, RADIUS, DIAMETER, GTP/GTP-C, BGP, SOAP, REST, LDAP, etc)
  • Commanding knowledge of unix based operating systems such as Linux, FreeBSD etc
  • Exposure to and understanding of web application concepts like P2P, VoIP, WAP, MMS, RTSP, VPN
  • Excellent background in diameter application Gx/Gy and interface with charging and policy control
  • Excellent technical background with a strong understanding of networking (specifically IP related technologies)
  • Experience with or exposure to programming or scriptinglanguages such as Java, C/C++, python, Perl etc
  • Excellent demonstrated customer interaction skills in a technical or professional services type role
  • Excellent oral and written communication and presentation skills
  • Excellent troubleshooting and investigation skills


Additional Assets:

  • Hands-on experience with the installation, configuration, and/or operation of network equipment such as Cisco, Juniper or othernetwork hardware manufacturers
  • Experience with web technologies (Javascript, HTML5, HTTP, etc.)
  • Knowledge of packet level debugging using Wireshark, tcpdump, tcpreplay or similar tools
  • Experience of data modelling, DB administration, SQL/Postgresql, ETL and/or BI in general
  • Understanding of billing and charging concepts and experience with Online Charging and Policy Enforcement (OCS, PCRF, PCEF)
  • Knowledge of industry models and best practices (eg. Scrum, ITIL etc)
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