Collections Director

 •  Parallon Business Solutions Norcross, GA

5 - 7 years experience  •  Business Services

Salary depends on experience
Posted on 07/13/17
5 - 7 years experience
Business Services
Salary depends on experience
Posted on 07/13/17


Parallon, a leading health care company is offering a great opportunity. We are looking for a dynamic candidate to be part of our team.  We offer excellent relocation and benefit packages, including 401K, bonus potential, tuition reimbursement, medical and dental plans, flexible spending plans, long-term/ short -term disability, and generous paid time off!

We are in need of an experienced Collections Director for our Service Center in Norcross.  You will oversee the collections department that handles accounts for 22 hospitals locatedin Georgia, South Carolina, Nevada and California.  This is a challenging, metrics-driven environment that requires a self-starter who can make key decisions without direction.  We offer many opportunities for career growth.


    • Plan, prepare and integrate facility Collections processes to PAS during deployment

    • Assure accurate transfer of data and accounts from facility to PAS

    • Serve as a primary liaison between PAS leadership and facility Collections managers during deployment

    • Oversee the service centers operations of Collections functions such as monitoring third party accounts receivable, account follow-up, account resolution, balance reconciliation, denial and bad debt reportingagency review, etc.

    • Provide relevant guidance for Collections Managers and other service centers Directors to resolve internal and external issues

    • Inform COO of any significant issues in the Collections area (e.g., payer issues, vendor issues, etc.)

    • Stay abreast of regulatory requirements and company compliance policies, ensuring timely staff education

    • Inform Collections Management and staff regarding payer requirements, significant changes and developments

    • Review Collections performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in the service centers Service Level Agreements

    • Complete monthly trending analysis of Collections performance

    • Coordinate and promote implementation and monitoring of standard Masterfile’s, processes, reporting and education programs

    • Follow overall market trends and communicate significant shifts to the service centers Leadership and others as appropriate

    • Oversee management of Collections personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate

    • Monitor trends and communicate significant shifts in market or operating conditions toPAS and facility leadership

    • Support corporate Solutions Management and Implementation of staff in company-wide initiatives such as the development of operational models and education programs

    • Establish controls and review mechanisms for policies and procedures

    • Develop specific objectives, budgets, and performance standards for each area ofresponsibility

    • Identify and implement process improvements to lower costs and improve service tofacility customers

    • Assume a lead role for innovation, knowledge sharing and leading practices identification within the service center and among peer group

    • Perform staff reviews and prepare performance documents for direct reports

    • Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”

  • Other duties as assigned


You need the following to be our top candidate:

Bachelors Degree

    • Minimum 3 years managing hospital collections, preferably in a multi-site/multi-state environment
    • Minimum 5 years healthcare management experience (hospital collections management preferred)
    • Ability to understand and demonstrate knowledge of Hospital Revenue Cycle processes, AR Aging Analysis and follow up
    • Ability to Identify Trends
    • Ability to build and maintain internal and external relationships
    • Must be flexible
    • Proven track record of inventory management and account resolution
    • Proven track record managing staff productivity and quality
  • Proven track record of successful process improvement in account resolution
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