Driven To Serve® and Ready to Succeed!
Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you’re a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there’s no limit to where Towne Park might take you!
No matter what you’re looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it’s team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you’ll find a fun and welcoming work experience!
The District Manager directly oversees a specific Towne Park district and is responsible for district performance for financial, guest satisfaction, client satisfaction and business development objectives. The District Manager works closely with the Vice President of Operations/Regional Director (depending on division) to ensure that corporate initiatives and Towne Park cultural perspectives are incorporated within the district’s operations.
DUTIES AND RESPONSIBILITIES
Maintains knowledge of operational requirements and business reporting procedures affecting operational functions and ensures Towne Park policies, procedures, and reporting are in compliance through out the district
Directs the activities and effectiveness of Account Managers and other district support to meet company and client objectives
Assigns and trains managers in all aspects of their responsibilities to properly run a contract site in accordance with contractual obligations, legal obligations and the policies of Towne Park
Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance within the district
Assesses work processes regularly to ensure functionality and efficiency
Conducts weekly district staff meetings and other meetings as needed
Ensures that all Account Managers meet deadlines for forecasting and reporting the proper information to corporate accounting for closing each month’s business accurately
Works closely with managers to help them understand how to improve the performance of their sites
Ensures Account Managers understand and meet the expectations of both clients and Towne Park
Collaborates with the Sales department to identify, pursue, and secure business development opportunities
Maintains regular contact with Account Managers to determine their progress in meeting the essential goals and objectives of staffing and scheduling at their sites
Meets regularly with the Manager of Talent Operations to analyze labor trends and staffing levels to accurately forecast staffing needs
Partners with Talent Team in the administration of the district’s recruitment initiatives
Participates in the recruitment and development of management talent to support growth and succession planning within the district and throughout the company
Training and Development
Ensures that all new hires receive a proper orientation and on the job training
Works with the Manager of Talent Operations to ensure training programs are properly implemented and supported
Prepares associates to become Account Managers by administering management training at the field level
Identifies Account Managers who can become senior leaders in the organization and works with them to prepare for additional responsibilities
Ensures uniform adherence to human resources programs such as pay, benefits, progressive discipline, rewards and other policies and procedures
Listens to associate concerns and ideas and takes appropriate actions for change when necessary
Provides regular forums for meeting with associates to improve communication
Provides support for diversity throughout the workplace ensuring an environment of respect and equality for all individuals
Systems and Standards
Fully understands and utilizes the systems provided by Towne Park to control assets and expenditures
Trains others or sees that they are trained to properly use the systems provided
Maintains a clean, neat work environment
Completes all tasks in a timely manner as instructed by the Vice President of Operations/Regional Director (depending on division)
Cooperates with senior management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers
Treats clients and associates with courtesy, respect and dignity
Maintains strict confidentiality related to associate and client information
Safety and Risk Management
Understands and follows safety and security procedures
Ensures that the district complies with all safety, claims and workers’ compensation policies and procedures
Practices preventative safety procedures as set forth by Towne Park
Reports all accidents and incidents to the Vice President of Operations/Regional Director (depending on division)
Uses only equipment trained to use and operates all equipment in a safe manner
Reports all potential high risk areas and safety concerns to the Vice President of Operations/Regional Director (depending on division)
Partners with local leadership on the delivery of safety and loss prevention communications
KNOWLEDGE, SKILLS AND ABILITIES
Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines
Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word, PowerPoint and Outlook) and various technology applications
Written and verbal communication skills to effectively address all levels within the organization
Ability to exercise considerable judgment and discretion in dealing with matters of significance for the company
Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures
Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications
Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails
Bachelor’s degree from a four-year college or university and a minimum of seven (7) years of related experience and/or training; OR equivalent combination of education and/or experience
Knowledge of general business practices including accounting, human resources and client relations
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The associate is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; and talk or hear.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The associate must occasionally lift and/or move up to 50 pounds.
Working extended hours may be required as needed.
Local and regional travel within assigned markets is required.
Job ID : REQ17-13087