Rich’s has been able to pull off something rare in the business world: a culture that successfully blends the latest business practices with family values. That means our associates are able to work for a great company while also benefiting from a work environment that fosters world class professionalism combined with family intimacy. Our benefit offerings are reflective of this unique blend of Life, Work and Family .
The ERP Systems & Applications Support Manager will lead a team of business analysts and/or application developers responsible for project, process, application, and system support for a segment of the organization’s Enterprise Resource Planning systems.
Manages a team typically consisting of 5 to 15 associates responsible for the analysis, design, development, configuration, implementation and support of software applications that support the organization’s business processes.
Ensures alignment with business process leaders for the relevant process area(s). Ensures the quality of processes, applications, and technical support received by customers.
Leads a segment of Rich’s Enterprise Resource Planning systems made up of one to two core business processes (ie. Order-to-Cash).
Selects, leads, guides, coaches/mentors, and develops department associates, ensuring they have the resources and capabilities to effectively accomplish their assignments.
Develops an annual performance plan with each associate, ensuring alignment with department, division and corporate business plans, and regularly reviews associate performance relative to his/her plan.
Monitors associates' adherence to established guidelines and procedures for supporting customers’ systems needs and regularly assesses whether customer needs are satisfied.
Provides direct supervision to a team of Master Data specialists responsible for day-to-day maintenance of master data.
Selects vendors, negotiates contracts and monitors vendors’ adherence to established performance standards and accomplishment of agreed upon objectives. Manages contract staffing.
Ensures compliance to system life cycle methodologies and standards.
Maintains current awareness of applicable new technologies and their potential application at Rich’s.
Bachelor’s degree, MBA preferred
5 years experience in the relevant business process area (ie. Order-to-Cash, MRP, etc.) or comparable experience implementing and supporting information systems for the relevant business process area.
3 years experience in ERP systems including configuration and/or programming, implementation, and support
1 year of experience supervising staff
Demonstrated planning and organizing skills
Demonstrated coaching and mentoring skills
Demonstrated expertise regarding application development tools, programming languages, and/or technologies relevant to area being managed
Effective verbal, written and interpersonal skills
Effective presentation skills
Travel - approximately 10% of the time