Quality Assurance Director

Essential Job Functions and Responsibilities:

Manage and improve the quality assurance process to promote adherence with service expectations, policies, procedures, laws and regulations for the Multiple Line Claims Department.

• Develop and implement training and communication.

• Coordinate operational reviews with internal audit groups and responses for operational areas.

• Evaluate new laws and regulations.Facilitate the improvement of any current processes or procedures.

• Act as a key contact and host for partner audits or regulatory audits. Assist in Regulatory Audits.

• Serve as a participant or leader of compliance and cross functional teams.Focus on identifying improvement opportunities and actions to improve service quality and regulatory compliance.

• Lead a team of skilled professionals responsible for quality reviews and initiatives.

Job Requirements:

• Master’s or advanced degreepreferred

• Bachelor’s degreerequired or equivalent work experience

• Professional Insurance designation preferred

• Eight years of Insurance or financial industry experience

• Three years of leadership or supervisory experiencerequired

• Experienceworking with current Property & Casualty compliance regulations

• Experience managing a large number of complex projects

• Strong training and presentation skills

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