Quality Assurance Director

8 - 10 years experience  •  Insurance

Salary depends on experience
Posted on 10/24/17
8 - 10 years experience
Salary depends on experience
Posted on 10/24/17

Essential Job Functions and Responsibilities:

Manage and improve the quality assurance process to promote adherence with service expectations, policies, procedures, laws and regulations for the Multiple Line Claims Department.

  • Develop and implement training and communication.

  • Coordinate operational reviews with internal audit groups and responses for operational areas.

  • Evaluate new laws and regulations.Facilitate the improvement of any current processes or procedures.

  • Act as a key contact and host for partner audits or regulatory audits. Assist in Regulatory Audits.

  • Serve as a participant or leader of compliance and cross functional teams.Focus on identifying improvement opportunities and actions to improve service quality and regulatory compliance.

  • Lead a team of skilled professionals responsible for quality reviews and initiatives.


Job Requirements:

  • Master’s or advanced degreepreferred

  • Bachelor’s degreerequired or equivalent work experience

  • Professional Insurance designation preferred

  • Eight years of Insurance or financial industry experience

  • Three years of leadership or supervisory experiencerequired

  • Experienceworking with current Property & Casualty compliance regulations

  • Experience managing a large number of complex projects

  • Strong training and presentation skills


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