Quality Assurance Director

8 - 10 years experience • Insurance
Essential Job Functions and Responsibilities:
Manage and improve the quality assurance process to promote adherence with service expectations, policies, procedures, laws and regulations for the Multiple Line Claims Department.
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Develop and implement training and communication.
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Coordinate operational reviews with internal audit groups and responses for operational areas.
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Evaluate new laws and regulations.Facilitate the improvement of any current processes or procedures.
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Act as a key contact and host for partner audits or regulatory audits. Assist in Regulatory Audits.
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Serve as a participant or leader of compliance and cross functional teams.Focus on identifying improvement opportunities and actions to improve service quality and regulatory compliance.
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Lead a team of skilled professionals responsible for quality reviews and initiatives.
Job Requirements:
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Master’s or advanced degreepreferred
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Bachelor’s degreerequired or equivalent work experience
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Professional Insurance designation preferred
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Eight years of Insurance or financial industry experience
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Three years of leadership or supervisory experiencerequired
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Experienceworking with current Property & Casualty compliance regulations
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Experience managing a large number of complex projects
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Strong training and presentation skills
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