Software Maintenance Engineer - Linux Networking

Red Hat   •  

Raleigh, NC

Industry: Software


5 - 7 years

Posted 415 days ago

This job is no longer available.

Job description

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Customer Experience and Engagement (CEE) team is looking for a Software Maintenance Engineer with Linux networking experience to join us in Raleigh, NC. In this role, you'll provide high-level technical support and sustaining engineering services to enterprise customers to maximize up-time and reduce IT costs. You will maintain close working relationships with our customer's top developers and architects and assist our support engineers with the most complex and challenging issues. Daily contact with our R’n’D team will allow you to regularly work alongside some of the best open source developers.

Primary job responsibilities

  • Resolve complex customer problems within core Linux networking stack
  • Analyze upstream development against current customer reported defects and develop patches to resolve the issue
  • Use available tools to investigate and troubleshoot technical issues
  • Record customer interactions to include investigation, troubleshooting, and the resolution of issues
  • Work closely with Red Hat's production support engineers, technical account managers, and development engineering
  • Demonstrate considerable judgement in selecting methods and techniques for obtaining solutions
  • Manage workload to ensure that all customer issues are handled on time and guided to resolution
  • Assist in the development of comprehensive and reusable self-service solutions for future incidents

Required skills

  • 5+ years of experience as a support, sustaining, or development engineer or other directly related experience in an enterprise environment
  • Bachelor's degree or higher in computer science or other technical discipline or equivalent work experience
  • Exceptional understanding of networking and experience with base TCP/IP protocols and other protocol stacks
  • Experience with major network operating systems like Juniper, Cisco, Cumulus, F5, and Arista
  • Deep understanding of Linux tools, with emphasis on GCC, Binutils, glibc, gdb, and SystemTap
  • Experience with compilers and other packages included in a Linux distribution
  • Understanding of hardware ABI's for x86-64 and i386, with PPC and zSeries
  • Knowledge of hardware and computer architecture, as well as compilers, linkers, assemblers, debuggers, loaders, and runtime environments for multiple languages
  • Advanced development level experience with C and assembly, and familiarity with writing patches
  • Knowledge of ISOlanguage standards and Posix specifications
  • Experience with Linux kernel internals, crash analysis
  • Experience writing scripts using Bash, Python, or Perl to troubleshoot and correct Linux issues
  • Experience in source control systems, particularly GIT
  • Upstream involvement in open source projects (patches submitted for upstream inclusion) a plus
  • Linux operating system installation, configuration, upgrades, and maintenance experience is an advantage.