Retail Home Lending Manager

JPMorgan Chase   •  

Beckley, WV

Industry: Financial Services


5 - 7 years

Posted 382 days ago

The Lending Manager is responsible for leading a bank/mortgage geography as assigned. The Lending Manager is responsible for executing on the strategic business plan to promote and market the firm's mortgage products to clients, team members and partners inside and outside the branch footprint; attain mortgage lending goals; generate profit and manage and grow a team of Mortgage Bankers. Specifically, there are three areas of major focus:

Manage/Grow Retail Mortgage Production

  • #1 Goal - Establish Retail Mortgage as the Premier Branch Partner (In Footprint territories)
  • Develop partnership/working relationship with Bank Market & District Managers
  • Ensure flawless execution by mortgage team of the coverage model and all Mortgage Banker behaviors; recommend changes as necessary to ensure right number of Mortgage
  • Bankers and right personnel
  • Enlist feedback from bank management and individual branch/survey results
  • Meet CRA requirements
  • Leverage outside branch mortgage opportunities to bring customers to the bank
  • Partner w/Operations and Underwriting to ensure great customer service and high-quality originations
  • Responsible and accountable for compliance in all aspects of their geography
  • Partner w/Emerging Markets and Business Development to leverage all mortgage opportunities in assigned geography

Leadership Management

  • Attract, retain and develop Mortgage Bankers who thrive in Chase's business model
  • Provide overall sales leadership throughout the region. Model and coach key behaviors (In Footprint territories):
  • Work the lobby, review DNDs, use Contact Manager, participate in huddles
  • Inspect what is expected, wear the Chase blue, and be in the field
  • Monitor that exemplary customer service is exhibited by entire sales team
  • Customer survey results
  • Employee survey results
  • Ensure effective education and employee development throughout region
  • Develop and ensure successful execution of Mortgage Banker business plans


Financial Results

  • Achieve Production Targets (if in footprint, then bank and overall mortgage production goals)

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.   In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.
Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable,before submitting. Further information about NMLS and registration requirements of registration can be found at

  • Minimum of five years of sales management experience in mortgage lending/originations/bankingrequired
  • Experience building strong relationships with internal business partners to achieve success
  • Excellent working knowledge of the originations market including conforming, non-conforming, and home equity as well as competitor product, pricing, and business strategies
  • Strong knowledge of current environment underwriting standards (e.g. Fannie and Freddie) and loan fulfillment processes
  • Experience working in a retail bank, cross selling to mortgage customers
  • Excellent P&L management skills with substantial experience leading a profitable retail business and executing a strategic business plan
  • Proven track record of successfully managing 10 or more remote Mortgage Bankers
  • Ability to successfully recruit, interview, hire, develop and retain Mortgage Bankers
  • Proven ability to lead, model, coach, and mentor all levels of sales and sales management
  • Excellent written and oral communication skills
  • Strong PC skills required
  • College degreepreferred

Req #: 170098645