Senior Business Systems Analyst


Toronto, ON

Industry: Telecommunications.


5 - 7 years

Posted 317 days ago

Position Overview: 

The TELUS Business Customer Experience CRM Enablement team is seeking a Senior Business Systems Analyst. This is a position with a Solutions & Development team within the business organization. The ideal candidate will demonstrate a deep knowledge in Salesforce Solutioning, be comfortable collaborating with Technology Architects, Developers and Salesforce System Administrators in addition to business stakeholders.


  • Propose solution designs and work with Technology Architects to validate and refine proposal
  • Advise feasibility cost-benefit and return on investment analyses for proposed enhancements to aid management in making implementation decisions
  • Embeds data quality controls in critical business processes to support the operational and analytical use of data
  • Works with various TELUS teams to assess current data architecture and recommends changes to improve reporting and analysis practices


 Required Knowledge:

  • Experience designing solutioning, wireframing and prototyping
  • Experienced in businesses logic development (Flows & Process Builder)
  • Familiarity with Lightning, Apex Classes, Apex triggers, Integration, Visual force, API, SOQL, and SOSL

Required Skills & Abilities:

  • Excellent written and verbal communication
  • Experience working with technical team members including Technology Architects, Technical Project Managers, Developers, Salesforce Administrators, Business Stakeholders enterprise environment
  • Experience designing Salesforce solutions based on customer input and known technological solutions
  • Proactive problem solver
  • Experience with Continuous Service Improvement
  • Experience leading team members is considered an asset
  • Experience leading calls with business and technical team members
  • Strong attention to detail and exceptional organization, logic and analytical skills
  • Able to work independently as well as to be an effective team member

Required Professional Designation/Certification:

  • University degree in Computer Science or Information or equivalent combination of post-secondary education and practical experience in a relevant field will be considered
  • Salesforce Certifications are desired

Required Experience:

  • 5+ Years hands on experience in Salesforce as a Business Systems Analyst Salesforce
  • Administration or Salesforce Development experience is an asset.