Service Engineer I / II - UNIX

Salary depends on experience
Posted on 11/17/17
Less than 5 years experience
Telecommunications.
Salary depends on experience
Posted on 11/17/17

Overview

Want to be part of a customer focused, high performance, high integrity team of technology professionals?  At OneNeck IT Solutions we deliver world class IT solutions 365/24/7.  We’re in search of dynamic individuals that are passionate about technology and providing best-in-class customer service.  Our managed services engagements allow our employees to have access to a variety of technologies and environments, broadening your skillset while preparing you for future growth. 

 

OneNeck IT Solutions employs approximately 550 people throughout the U.S. The company offers a full suite of IT solutions including cloud and hosting solutions; ReliaCloud® enterprise cloud services; managed services; ERP application management; professional services; and IT hardware. OneNeck has Tier 3 data centers in Iowa, Minnesota, Wisconsin, Arizona, Oregon and Colorado.

 

The Service Engineer I/II – Unix is responsible for administering a UNIX server.   The Service Engineer will be expected to work across many departments and teams in support of delivering services to OneNeck clients; breaking down any barriers to ensure effectiveness and efficiency. The Service Engineer I - Unix continuously develops work instructions to ensure technical activities are conducted in a controlled and repeatable manner. This position develops technical plans, conducts technical reviews, and executes upon plans in support of incident, change, and problem management efforts. This role will be called upon as a subject matter expert across many departments and teams.

 

**Please note:  We can hire this position as a Service Engineer - Unix, Level I or II.  The requirements for each level of position are listed in the qualifications section.  We will assess applicants based on skill sets and years of relevant experience.**

Responsibilities

  • Be an escalation point for issues and requests that cannot be serviced by other groups, working issue to resolution, improving upon process, procedure, and knowledge to reduce future escalations.
  • Be a member of project teams in the planning and delivery of activities to support on-time and on-budget completion.
  • Continuously identify and own problems and/or opportunities for improvement; working toward developing and deploying temporary and permanent fixes.
  • Conduct technical peer reviews of change plans and activities; providing recommendations, guidance, and authorization as appropriate.
  • Continually develop and enhance technical operating procedures and documentation to improve upon efficiency and effectiveness of operations.
  • Periodically construct and facilitate training with other groups in support of increasing capabilities, efficiencies, and effectiveness.  Provide input on architecture, roadmaps, and best practice standards.

Qualifications

Required Qualifications

Service Engineer I - Unix

  • Bachelor’s degree (or higher) OR 4+ years of professional experience.
  • 3+ years of Unix/Linux administration experience.
  • Availability to consult, assist and/or perform after-hours support and participate in on-call rotations.

Service Engineer II - Unix

  • Bachelor’s degree (or higher) OR 4+ years of professional experience.
  • 5+ years of Unix/Linux Administration experience.
  • Availability to consult, assist and/or perform after-hours support and participate in on-call rotations.

Other Qualifications

  • (HP-UX, Redhat, AIX, Solaris) Certification preferred.
  • ITIL V3 foundation certification preferred.
  • Sound judgment and decision making skills.
  • Advanced analytical, statistical, and problem solving skills.
  • Strong commitment to customer satisfaction and quality.
  • Results and execution oriented, self-motivated requiring minimal supervision.
  • Advanced communication skills regarding project teams and management.
  • Proficient with all Microsoft Office application.

2017-11866

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