Virtual Technical Trainer

 •  Forcepoint Salt Lake City, UT

Less than 5 years experience  •  Information Services

Salary depends on experience
Posted on 08/01/17
Salt Lake City, UT
Less than 5 years experience
Information Services
Salary depends on experience
Posted on 08/01/17

Job Description

Forcepoint is searching for a Virtual Technical Trainer who will deliver highly technical training on Forcepoint products to our customers and partners in a virtual lab environment. This is an early-career level position for a networking technician or engineer with previous experience in providing exceptional customer support on networking hardware and software.  Essential Functions

  • Deliver highly technical, detailed, and engaging virtual technical training on Forcepoint network and data security products in four hour blocks
  • Train on Forcepoint product architecture and internal module workflow
  • Demonstrate technical expertise with Forcepoint network and data security products and explain their interaction with 3rd party network services/devices
  • Create, update, troubleshoot and maintain complex virtual lab environments
  • Work closely with the Sales/Sales Engineering, Channel, and Technical Training teams to develop the individual modules, which are part of the course curricula
  • Contribute to the design, creation, and constant update of the virtual technical training materials
  • Collaborate with the rest of the training team to create state of the art CBT module for delivery via LMS

 Education, Experience, and Skills

  • Intermediate technical knowledge of Microsoft operating systems and services in a multi-site topology, including Active Directory, Group Policy, and DNS
  • Intermediate experience with the OSI model, TCP/IP, topology, and securing Internet traffic
  • Experience diagnosing hardware and network issues and implementing solutions

 Preferred Education, Experience, and Skills

  • Bachelor Degree in English , Technical Writing or technical disciplines (computer science, engineering, physics, mathematics)
  • Technical Training certification a plus or equivalent experience
  • Technical certification a plus: CCNA, CCNP, CISP, etc. or equivalent experience
  • 3 to 5 years experience delivering technical training courses (virtual training delivery experience a plus)
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