Associate Director, International Student and Scholar Services

Binghamton University   •  

Binghamton, NY

Industry: Education.


11 - 15 years

Posted 346 days ago

Job Description:

Budget Title: Senior Staff Associate

Salary: commensurate with qualifications and experience

This position reports to the Assistant Provost for International Education and Global Affairs (IEGA)/Director of International Student and Scholar Services (ISSS), working to ensure the university's compliance with the federal regulations that governinternational students and exchange visitors.  Binghamton University hosts an international population of close to 3,000 international students and 120 international scholars.  The successful candidate will be an effective manager, inspiring leader, excellent evaluator of staff performance, a resourceful and insightful mentor, and a strategic decision-maker. The right candidate will seek to foster cultural engagement involving stakeholders at Binghamton University and the broader global community.

The IEGA is dedicated to the goal of building a diverse and inclusive teaching, research, and working environment. Potential applicants who share their goal, especially underrepresented minorities, women and persons with disabilities, are strongly encouraged to apply.

The Successful Candidate:
In additional to thorough knowledge of the federal regulations that governinternational students and scholars, as well as a minimum of 5-7 years as a Designated School Official (P/DSO) and a Responsible Officer (A/RO), a successful candidate must be a strategic and innovative thinker, as well as a motivated self-starter who demonstrates strong interpersonal skills and creative vision.  The Associate Director works in tandem with Director, supervising a team of 20 (full and part-time professionals, as well as studentworkers).  As such, this individual must be a seasoned supervisor, as well as an articulate and persuasive communicator, both verbally and in writing. The position requires a goal-oriented multi-tasker who has the ability to meet a myriad of deadlines.   Personal and professional integrity, coupled with the ability to exercise authority and accept responsibility, are key characteristics of the ideal candidate.

The person in this position will:

  • Work closely with the Assistant Provost/Director, offering recommendations to ensure smooth day-to-day operation, determining action items, troubleshooting conflicts and handling responses independently, when appropriate, involving staff supervision and overall functionality of the ISSS.
    Work closely with the Assistant Provost/Director in the planning, implementation, and the assessment and evaluation of strategic initiatives and special projects; monitoring and supporting current initiatives; conducting research; gathering, compiling and analyzing appropriate data; develop optimal methods of presentation to a variety of audiences.

  • Assess and evaluate the effectiveness and efficiency of ISSS through key performance indicators using appropriate core measures. Responsible for the preparation of data and the analysis associated with the core measures, as assigned.

  • Maintain core supervision of International Student and Scholar Advising Team and Insurance Advising team, as well as serving as a managing liaison for other sections of the office, as needed or in the absence of the Assistant Provost/Director. This includes running weekly meetings among each topic area, as needed, to ensure clarity of communication and successful collaboration.

  • Serve as the supervisor for the part-time ESL Instructor, who teaches English Language courses for the spouses of international students and scholars.

  • Work in collaboration with the Dean of Students Office and the Health and Counseling Center on crisis cases as they arise.

  • Meet with international students and scholars individually to advise them on the F-1 and J-1 regulations that govern their non-immigrant status, processing applications for immigration related benefits including, yet not limited to: Employment; Extensions of Stay; Reinstatement; Reduced Course-loads; etc..

  • Oversee the processing of visiting scholars (J-1 Exchange Visitors) and their dependents; working with faculty and staff across campus to ensure clarity of process and timely processing within the ISSS.
    Work collaboratively in a team environment with ISSS and IEGA colleagues, and faculty and staff across the university, supporting various projects and initiatives.

  • Prepares the Assistant Provost's external and internal communications to faculty, staff, and students as well as external constituencies, and works on special projects, gathers required background information through research and analysis along with data and reports as requested by the Assistant Provost.

  • Plan and implement special event programming with attention to detail and problem resolution, as required.

  • Maintain records using judgment and knowledge of office requirements and federal and state regulations, updating files and records, determining retention and purging schedules, and retrieving files and documents, as needed (including travel and reimbursement) to ensuring compliance.

  • Complete other duties and projects, as assigned by the Assistant Provost/Director. 


Bachelors degreerequired.  Also required are 10-plus years of high-level experience supervising and working with the federal regulations on F-1 and J-1 non-immigrant content matter (P/DSO and A/RO experiencerequired), with proven customer service skills; or graduate level degree with 5-7 or more years of high-level experience supervising and working with the federal regulations on F-1 and J-1 non-immigrant content matter (P/DSO and A/RO experiencerequired).  Proven customer service skills also required, with preference given to those who have worked with students, faculty, and administrators.  Otherqualifications include:

  • Demonstrated ability to exercise sound judgment, and handle confidential matters with tact and discretion

  • Must be highly motivated and detailed oriented, with the ability to multi-task and change direction as needs require

  • Able to work well under pressure, problem solve, and think outside the box, while meeting multiple deadlines

  • Must be personable and able to collaborate and communicate effectively, showcased with enthusiasm and a positive attitude while working within a team environment, be it with colleagues in the ISSS/IEGA as well as with a diverse group of individuals including faculty, staff, senior administrators, students, visitors, and community members

  • Must possess strong oral/written communication skills and technical expertise in business management tools including spreadsheets, word processing, calendar tools, and presentation software

  • Must be able to travel and work evenings and weekends, on occasion

  • Must be comfortable preparing and giving high-level presentations to various audiences and leading instructional workshops with demonstrated experience in a higher-education setting

Note:  Per Federal Regulations, applicant must be able to demonstrate US Citizenship or Lawful Permanent Residency