More information about this job
Who Mattersight is:
The rubber hits the road when someone picks up the phone to talk to a company. It happens over 250 million times a day. With over 60 percent of people dumping brands because of bad customer service, that phone call can make or break a business.
Enter Mattersight – the only company that uses personality analysis and big data analytics to improve every customer call, increase customer satisfaction and lower costs for Fortune 500 enterprises.
Our patented technology mines a private database of over 1 billion customer service calls to quickly pair customers with call center agents they will naturally, effortlessly click with. Awkward and annoying becomes satisfying and enjoyable. Frustrated becomes enthusiastic.
Mattersight helps companies make positive conversations with their customers the rule, not the exception by fostering emotional connections that turn complainers into fans.
Responsibilities & Qualifications
Who you are:
A Technical Sales Engineer with strong technological aptitude, ability to learn on the fly, move quickly and stay current possessing phenomenal interpersonal, presentation and troubleshooting skills looking to join a rapidly expanding organization.
What you’ll do:
Individuals in the Technical Sales Engineer position are responsible for, but not limited to, the following tasks:
What you definitely have:
The ideal candidate for this position will have a minimum of 5 years of relevant work experience, preferably in a consulting environment. Additional requirements include:
Frankly put, Big Data is exploding. That explosion is presenting all kinds of interesting avenues for our business, which is allowing our teams to grow professionally, technically and personally.
This is exciting technology in an exciting space, and we want YOU to come join us on this adventure. If you want to grow and contribute in ways you didn’t expect, contact us today and see what matters.