Sr. Backup Architect

IBM   •  

Columbia, MO

Industry: Data Storage


Less than 5 years

Posted 306 days ago

  by    Rahul Anand

Job Title: Backup SME

Duration: 12+ Months (Possible Extension)

Number of openings: 15


Backup Administrator – Level 2/3/SME CommVault/eVault

Backup as a Service (BaaS)

Job Description:

This role is for an experienced backup administrator to provide Level 2/3 Steady State support for IBM’s BaaS managed backup customers who use CommVault and eVault as their backup platforms. The position leads the technical resolution of customer and IBM backup infrastructure problems after transition to steady state. This is done through knowledge of backup platforms, storage devices and ability to troubleshoot complex issues. The position involves taking a leadership role with customer teams and internal teams to resolve problems, maintain managed backup operations and, when necessary, to return systems to operational status. The focus of this role is for a specific dedicated customer in the industrial sector and Level 2/3/SME support skills with CommVault and eVault are needed. Additional Level 2/3/SME skills in Backup Exec and Arch Serve would be beneficial also. The positions require the ability to develop solutions to stabilize customer environments. The position needs basic know-how of local area network components to support problem resolutions. The job also involves leading communication between technical teams, customer and internal organization to fulfill customer needs and accomplish customer satisfaction.


  • Previous experience in Technical Support and backup and recovery required
  • 3+ years working with backup and recovery applications including CommVault, eVault, Backup Exec, ArchServ
  • 3+ years of Linux/Unix Administration preferred
  • Preferred skills around Windows, Linux, AIX, Solaris OS, DB/2, Oracle, Exchange, and SQL
  • Applied knowledge of LANnetwork components
  • Experience with various forms of data storage
  • Understanding of basic infrastructure and network connectivity
  • Strong problem-solving and attention to detail. Good analytical and troubleshooting skills
  • Ability to work independently as well as ability to collaborate across teams in support of complex global engagements. Ability to collaborate with peers and across teams
  • Ability to learn new technologies
  • Self-motivated and passionate towards data protection and associated evolving technologies and industry standards
  • Ability to prioritize and manage multiple issues/projects at one time and communicate status and resolution effectively and in a timely manner
  • Must be comfortable multi-tasking and working under pressure
  • Highly skilled in verbal and written communication and comfortable interacting with people at all levels of customer organizations
  • Ability to communicate a negative situation in a professional controlled manner, including solutions to resolve
  • Ability to follow standards and practices
  • Receive and resolve technical escalations
  • Reviewing daily reports – prioritize and engage as appropriate to ensure delivery performance (i.e. SLA’s)
  • Work withother teams in coordinating technology refreshes across data centers with a continued vigilance to ensure minimal disruption to our customer
  • Participate with Project Management on new projects (i.e. Technology Refresh, Capacity, Dedicated Environments)
  • Assist Delivery team in managing customer escalations

Please suggest!