Field Service Engineer

Salary depends on experience
Posted on 07/27/17
5 - 7 years experience
Manufacturing / Diversified
Salary depends on experience
Posted on 07/27/17

Job description

The following duties are to be performed by the Field Service Engineer (FSE) :
- Ensure 24/24 communication between the customer and the OEM (Original Equipment Manufacturer)
- Ensure basic technical support, including assistance to the following :
o resolution of technical problems,
o redaction of the CSC (Customer Support Center) cases,
o analysis of the answers,
o troubleshooting,
o borescope inspections
o balancing
o Technical documentation utilization
- Significant events (and all operational events) management and reporting
- Initialization of quality documents such as service requests
- Ensure coordination with the Logistics Department and the CSC in case of an AOG (Aircraft On Ground) or of a workstoppage or any need of clarification linked with configuration management.
- Participate in scrap reviews, validate guaranty claims
- Assist the customer on the tools (CSC, e-Account, remote Diagnostics, MyCFMPortal)
- Coordinate the services under responsibility of the OEM (Lease Pool, Vendors, Training, EMOS : Engine Maintenance On Site)
- Coordinate fleet plans : retrofits, Cat 2 Service Bulletins (SB), Airworthiness Directives (A/D), Techical Surveys, Service Evaluation Requests (SER)
- Actively participate in the customer team's life in coordination with the CSM (Customer Support Manager)
- Participate in meetings when needed by the customer team (internal customer meetings, CSM, CPM, Sales Director meetings)
- Anticipate crisis and escalate issues
- Support sales campaigns (products and services)
- Present and sell services, consistently with services policy
- Report the vision of the climate at the customer in the dedicated tools

Travel specifictity

Frequent Travel to client locations

Candidate skills & requirements

Education: Bachelors Degree
Experience: More than 5 years


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