Basic Function: Technical Services Management consists of providing technical expertise and managing technical resources, developing solutions to technical problems and implementing cost-effective measures, equipment and tools. Manage an organization engaged in major field service projects in support of Company products and equipment. Direct overall operations to ensure compliance with agreements and Company objectives. Proactively seek, develop and implement initiatives to cost effectively achieve goals and ensure utmost customer satisfaction. Promote and enable professional and technical development of staff.
Typical duties/responsibilities for field service may include, but are not limited to, the following:
Define, develop and introduce goals and objectives for the organization and direct the implementation of plans for their cost effective accomplishment. Maintain broad oversight of operations, anticipate and direct timely and effective responses to problems. Promote independent actions of staff to improve operations and customer relations.
Ensure that overall operations of the department are conducted in accordance with Company policies and procedures, and are in compliance with health and safety guidelines. Direct, promote and ensure fair and equitable treatment of staff. Provide leadership in resolving conflicts and in initiating measures to prevent recurrence.
Develop customer contacts and, in conjunction with other support groups establish strategies for obtaining new business and meeting financial and strategic objectives. Direct the preparation of proposals, provide technical expertise and initiate actions to ensure customer satisfaction while protecting the interests of the Company. Consult with other groups such as Business Development to provide advance information on potential business opportunities and collaborate in efforts to win contracts.
Oversee the department's performance relative to quality of work and responsiveness to customers' requirements, and initiate remedial measures, as appropriate. Direct continual review of the department's operations and the development and introduction of alternative approaches, methods, or equipment to more effectively accomplish objectives. Manage and ensure compliance with contractual agreements.
Provide counsel and support to senior managers. Promote and arrange for training of staff and ensure they are provided with appropriate levels of guidance and direction. Manage and document employee performance and implement responsive actions.
Complexity of Tasks: Requires broad knowledge of diverse field service operations and related functions, and ability to independently resolve highly complex problems. Requires ability to manage major projects and a large, skilled and diverse staff. Communicate effectively and represent the organization, act decisively and influence decisions of senior managers and customers. Failure to properly manage the organization or erroneous decisions may seriously impact the Company's reputation and business prospects. Requires foresight to anticipate problems and recognize opportunities for cost-effectively improving operations.
Qualifications: Bachelor's Degree in engineering or related field and 12 to 16 years of experience, or alternatively, a special Often work non standard schedules at off-site locations with exposure to varying environmental conditions. Combination of education and experience and/or demonstrated accomplishments.
Strong knowledge with solar and power inverters in the renewable energy market
A Master’s Degree in business administration, engineering or related field
4 years of experience managing a variety of direct reports including direct reports in a remote location