Senior Business Systems Analyst - Wireless, Billing and Data

Confidential Company  •  Scarborough, ON

5 - 7 years experience  •  Telecommunications.

Salary depends on experience
Posted on 07/14/17
Confidential Company
Scarborough, ON
5 - 7 years experience
Salary depends on experience
Posted on 07/14/17

Position Overview: 

Support the execution of projects and/or programs that relate to applying the TELUS brand and brand values toinitiatives managed by Enterprise Services and Billing domain.

  • Coordinate requirements definition and analysis across multiple application groups
  • Team with the Solution architect to ensure the solution meets business requirements
  • Provide task estimates to the project manager
  • Assist in release planning to ensure that deliverables are implemented smoothly
  • Work with the QA team in creating test plans and test cases


  • Interface with business partners to obtain and develop requirements
  • Document requirements and processes using business analysis techniques such as Use Cases, Activity Diagrams, Context Diagrams and Business Process Maps
  • Team with Systems Analysts and Business Systems Analysts to review business requirements and functional designs
  • Develop scope and obtain business partner approval on project deliverables and priorities
  • Evaluate IT process change opportunities, design new process and assist in ensuring the process change is adopted
  • Document existing processes and systems
  • Assess high level technical impacts to IT systems components and verify these with the designers
  • Verify systems changes and ensure quality standards are being met
  • Facilitate JAD sessions to develop process, gather requirement, drive design and implement in fast changing organization
  • Work with the designer and developers to ensure that they understand the business needs assisting the designers in working with the change management team to ensure that projects are implemented smoothly
  • Develop and review test strategy, cases, and dive system integration testing
  • Provide support to the QA team through the Quality Assurance testing phase
  • Support project implementation by assisting the business with developing a training plan, providing material, and doing the training


Required Knowledge, Skills and Abilities:

  • Minimum 5 years of progressive experience in an Information Systems Development team, billing knowledge is a plus
  • Experience working with teams using the following technologies Oracle, UNIX, Java, Web Logic, n-tiered systems, and J2EE
  • Demonstrated experience with billing, rating, pricing, activation and client management systems
  • Demonstrated problem solving and analytical skills
  • Excellent understanding of system development methodologies
  • Excellent written and verbal communication skills, in both technical and non-technical environments
  • Proficient with personal computer productivity tools such as Microsoft Office and MS Outlook
  • Advanced analytical skills
  • Interpersonal, communication and presentation skills
  • Organizational and time management skills
  • Creative and innovative thinker

Required Professional Designation/Certification:

  • Technical diploma or equivalent, plus CSM certification or equivalent subject matter expertise in areas such as financial analysis, process improvement, or project execution considered an asset
  • Post-Secondary education in Business Administration, Project Management or Computer Science is preferred

Required Experience:

  • Minimum 5 years in performing project business analysis
  • Minimum 3-5 years’ experience in Billing domain is an asset
  • Experience writing product, process and/or system documentation

Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.


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