Senior Trust Officer

11 - 15 years experience  •  Financial Services

Salary depends on experience
Posted on 11/14/17
Raleigh, NC
11 - 15 years experience
Financial Services
Salary depends on experience
Posted on 11/14/17

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensuresthatactions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

.Client Service
Serve as the clients' Relationship Manager and trusted advisor by developing a close, personal relationship with the clients and their families, anticipating clients' wealth planning and Private Bank service needsandcoordinatinginternalandexternaladvisors to meet those needs.
Coordinate fiduciary and administrative services for approximately 100 client relationships
Administer multigenerational trusts, often with discretionary income and principal payments distributed among multiple family members while managing financial risk
Execute the terms of any estate plan or documents in which Fifth Third Private Bank serves as Trustee, Executor, Personal Representative, Guardian or Agent for Fiduciary, often exercising broad discretion for beneficiaries with competing interests
Actively participate with the Private Bank client service team to develop, interpret, communicate and facilitate complex estate planning matters as part of the advice-based solutions presented to the clients
Retain client base by working with the client service team to deliver the highest service and client contact standards
As the primary fiduciary contact, resolve client issues
Challenge and collaborate with client to articulate and achieve goals
Collaborate with the client's advisors, including attorneys and accountants, to develop and implement a comprehensive wealth plan

.Account Administration
Complete annual administrative account reviews
Ensure all internal compliance and proper documentation requirements are met, consistent with internal fiduciary policies and procedures regarding new business and asset acceptances, discretionary actions, and allotherbankpolicies,proceduresandguidelines
Work closely with Trust Tax Accountants to ensure proper tax reporting

Achieve annual sales between $250,000* and $1MM*and annual recurring fee revenue of approximately $2,000,000*
Prospect for clients by sourcing and building a pipeline of opportunities
Solicit and receive referrals from clients, internal business partners and Centers of Influence (COIs)
Identify opportunities and partner with the WMAs, internal business partners and COIs in the sales process to maximize new business opportunities
Actively participate in the Life360 Process to identify and provide appropriate products, services, to deepen client relationships.
Acquire additional assets (account additions) from existing clients
Demonstrate highly developed client contact and relationship management skills, including the development of targeted business plans
Utilize and ensure prospect/client information is appropriately entered, updated, and managed in the CRM tracking system

.Supervisory Responsibilities
Provide guidance regarding client service and sales requirements to fiduciary professionals on the team, including actively participating in pre-call planning
Demonstrate sound decision-making skills, including balancing business risk to Fifth Third Bank with client interests
Provide team members with timely, candid and constructive performance feedback
Develop employees to their fullest potential by providing opportunities that challenge and enhance career growth
Develop an appropriate talent pool to ensure adequate bench strength and succession planning
Recognize and reward employees for accomplishments

Demonstrate sound complex decision-making skills, including balancing business risk to Fifth Third Bank with client interests
Champion the Bancorp Vision and Core Values through personal actions and exert leadership influence to promote high performing work groups
Recommend enhancements to policies and procedures
Maintain knowledge of current trends and changes in the industry with regard to fiduciary matters (e.g. estate planning, probate, estate, gift and income tax planning, guardianships, special needs trusts, state-specific laws)
Develop subject matter expertise in a fiduciary-related area (e.g. concentrated stock positions, unique assets, discretionary distributions, asset protection)
Attend community and/or industry-specific forums, conferences and/or meetings in order to broaden relationships, network and continually deepen knowledge of trends, practices, products and competitors
Participate actively in community affairs and professional associations
Minimum Skills & ExperienceKNOWLEDGE & SKILLS REQUIRED:
.Bachelor's degree required; graduate degree (e.g. JD or MBA) or professional licenses (e.g. CTFA, CFP, CPA) preferred
.Minimum of 10 years of demonstrated fiduciary client service/sales success required
.Demonstrate advanced knowledge and mastered skills in the areas of trust administration, estate planning strategies and income, gift and estate tax matters
.Demonstrate a solid understanding of financial markets and investment theory
.Operate effectively in an environment that stresses both individual accountability and team-based performance
.Exhibit strong interpersonal communication skills
.Demonstrate superior interpersonal negotiation, verbal and written communication and presentation skills
.Use effective leadership, problem solving and analytical skills
.Provide professional presence within professional and community organizations
.Desire a fast-paced team environment, working with experienced professionals from multiple disciplines to deliver high quality client service
.Computer/Technical: Ability to use all Microsoft Office software including: Word, Excel, PowerPoint, Outlook and Access


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