IT Functional Manager - Retail Operations

Tiffany   •  

Parsippany, NJ

Industry: Consumer Goods / Miscellaneous


5 - 7 years

Posted 345 days ago


The IT Functional Manager will manage the process of gathering and documenting functional requirements as well as conceptualizing and identifying solutions that meet business needs and align with IT strategy and direction. S/He will lead the process of communicating functional requirements to development teams.

The Manager will oversee the formal planning, tracking, and reporting on project status while managing systems delivery activities according to timelines and ensure that systems and services support the daily business operations. S/He will foster and facilitate the collaboration of staff in cross-functional activities and process improvement initiatives. As a leader, this role will manage and develop direct reports through the performance management process and ongoing coaching and career discussions, ensuring that direct reports maintain a strong understanding of key practices, standards, policies and regulatory requirements and acts in accordance with them.


  • Bachelor’s degree or equivalent experience in IT or Business Management
  • 5-7 years of progressive experience in Information Technology
  • 3-5 years’ experience in managing complex systems or processes
  • 2-3 years’ experience overseeing formal planning, tracking, and reporting on project and staff performance
  • Expertise with order and inventory management systems
  • 2 to 3 years of experience with staff performance management
  • Expertise in retail management systems and processes
  • Strong written, verbal, and presentation skills
  • Experience working with Senior IT leadership in a strategic context
  • Ability to maintain, govern, and enforce global standards, procedures and compliance across multiple independent and concurrent regional teams
  • Strong knowledge and application of the full SDLC processes and methodologies
  • Ability to build and maintain effective partnerships
  • Working knowledge of Microsoft Visio and MS Project is ideal
  • Successful delivery of enterprise software implementations as an individual and team leader in an international environment is ideal
  • Consulting background and experience a plus
  • Domain expertise in Sterling Software is ideal
  • Project Management Professional – PMP Certified a plus


Job ID: 33618