Director of Collective Fund Administration Wilmington Trust Wilmington, DE Basic Function:
Manage assigned department by overseeing a staff of 10 to 15 employees including supervisors and / or operations managers ensuring operational efficiency and targeted results are met. Provide operational, technical and functional expertise in work policies and procedures.
Responsibilities: Manage a diverse and growing team of 12 collective fund administration professionals, including talent acquisition, staff training and performance management.
Oversee and manage vendor relationships to ensure service delivery is meeting Wilmington Trust needs and requirements. Participate in new business development process by working collaboratively with Retirement Sales and Products teams.
Support business growth by creating efficient on-boarding approaches, implementing new technologies and leading process improvement projects.
Participate in division and company-wide Operational, Fiduciary and Risk Management committees and related working groups
Create and maintain policy and procedures within a highly controlled operating environment
Participate and assist in regulatory exams
Manage relationships with business partners, including external auditors, investment sub-advisors and trading platforms.
Lead due diligence process for vendors and business partners as required by Third Party Vendor Management requirements
Provide training and guidance on treatment of complex securities and related compliance issues.
Responsible for leading daily monitoring effort of cash, NAVs, performance, investment compliance, etc.
Responsible for the planning, leadership, innovative problem resolution, analysis and reporting for assigned department/division overseeing a staff of 12 employees including supervisors and / or operations managers . Responsible for the approval of new methods and procedures to make daily operations more efficient. Approve recommendations for department/division policy changes and creation of new department/division policy and procedures. Plan and implement new methods and procedures to make daily operations more efficient. Contribute to strategic planning and short-term initiatives. Responsible for department contingency planning and regulatory compliance. This position requires a comprehensive knowledge of business, applicable regulations and affiliated technology with the ability to plan, organize and supervise work of staff (supervisors, operations managers and support staff) and produce results. The position has approval and signing authority within established limits.
Bachelor’s degree or in lieu of degree a minimum of four years relevant experience with an additional seven years operations experience and five years supervisory / management experience. Knowledge of applicable products, systems and workflows. Good knowledge of process improvement methodology and business process management techniques. Excellent verbal and written communication skills. Ability to work individually as well as a member of a team. Self-motivated, well-organized and able to work under time constraints and handle multiple tasks in support of various assignments. Ability to function professionally at many different levels (clients, management, and peers). Strong interpersonal skills necessary for business partner relationships within and outside organization. Preferred Qualifications: CPA preferred. Master’s degree preferred. Proficient in software utilized in department to include Microsoft Office. Knowledge of bank strategic vision and mission with ability to link specific department/division mission.
We encourage candidates with relevant military experience to apply About M&T At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.