Area Support Manager

Humanscale   •  

Oak Brook, IL

Industry: Industrial Equipment & Supply


Less than 5 years

Posted 344 days ago

Company Overview

Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. Our award-winning office products –seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for over 30 years


The Area Support Manager (ASM) meets all of the expectations of the Sales Support Manager as well as facilitating the needs of more than one market office.   This is a highly professional role that involves a strong expertise, skill, and knowledge.   The ASM is the first point of contact when something needs assistance and must understand Humanscale’s business inside and out.


The ASM is responsible to team members in several locations by providing leadership, training, motivation, coaching development, and managing the overall performance of the team and office.   The ASM may perform essential function expectations of a Sales Support Manager and is expected to be the subject matter expert for their markets in reference to product knowledge, policy and procedures, sales programs, and any changes made within the organization.


The ASM will support Commercial lines of business as assigned by the Regional Manager or the Director of Customer Service.


  • The ability to assimilate Sales and customer needs, match up the requests with operational capabilities, and make both tactical and strategic decisions on how to proceed in the future
  • Command authority yet is approachable
  • Successful collaboration with all business partners requiring constant relationship building
  • Responsible for the performance of assigned market offices. Expected to train, challenge, motivate, encourage, and provide constructive guidance to direct reports and the team related to all areas of sales and customer support and effective operations.
  • Analyze performance and provide feedback, guidance, training, and encouragement in order to create strong performance and luxury customer service experiences – internally and externally
  • Answer operational and strategic questions and issues from customers and sales teams
  • Assist in monitoring overall customer satisfaction
  • Maintain communication with Regional Sales Directors in the market on a regular basis
  • Assist the office with training new hires, ongoing training, and progressive discipline
  • Conduct and attend market meetings for assigned markets
  • Schedule regular office visits and travel 25% of the time
  • Create and maintain reporting as directed by the Regional Sales Directors, the Regional Support Manager, and the Director of Customer Service
  • Planning and forecasting of market needs, requirements, and resolutions
  • Ensure consistency building sales relationships in all market offices
  • Ensure the same “showroom” experience to be had in each location
  • Perform quarterly audit of showroom and review results with the Sales Support Manager and the Director of Customer Service


  • Bachelor’s degree in Business or equivalent experience
  • 3-5 years in sales, office management, or customer service
  • Ability to travel 25% of the time
  • Ability to analyze and think strategically
  • Attention to Detail
  • Influential
  • Ability to prioritize strategic and tactical tasks
  • Communicate effectively
  • Requires minimal direction to build relationships and perform day-to-day responsibilities
  • Posses the ability to influence and organize
  • Demonstrates excellent leadership skills
  • Facilitates meetings effectively
  • Is detailed orientated in approach
  • Exhibits sound decision making skills
  • Intermediate to advanced skills in Microsoft Office suite of products