Messaging Engineer

Ogletree Deakins   •  

Greenville, SC

Industry: Legal Services


5 - 7 years

Posted 365 days ago

This job is no longer available.

Summary of Position:

The Messaging Engineer will provide day-to-day support of the Firm’s global messaging systems. Reporting directly to the Manager of Systems and Operations, this individual will be a technical hands-on administrator/engineer responsible for 24/7 support of the enterprise Exchange e-mail services platform and all related sub-systems. This is a “hands-on” role with an expectation to be physically in the office from 8:30 AM until 5:30 PM.  After-hours, weekends, and holidays working will be necessary on an irregular basis, depending on projects and issues.  Some travel is required to perform or supervise installations or repairs.

Essential Functions: 

The following are the most common duties/responsibilities of the position, but are not limited to and may be modified at any time:

  • Maintain, support, and optimize Microsoft Exchange based messaging systems to ensure uninterrupted electronic communications with applications, users, and clients.
  • Support and maintain systems and technologies (Message hygiene and data encryption) to protect data availability, message confidentiality and integrity.
  • Develop and maintain technical documentation for the entire environment.
  • Maintain strict change control on the infrastructure.
  • Provide 24/7/365 support for production E-mail systems in an on-call support rotation.
  • Monitor and complete requests and incident resolution.
  • Quickly troubleshoot incidents, determine the root cause, find and implement solutions.
  • Measure capacity and performance trends to determine long-term needs.
  • Provide systems metrics, root cause analysis and proactive monitoring and communicate any performance degradation to management.
  • Apply software upgrades, security patches and planned maintenance of the corporate E-mail environment.
  • Maintain best practices advice and technical knowledge of the Microsoft Outlook client.
  • Work closely with Server Administration, Storage, Network, and Security Teams.
  • Provide other consulting and technical services as necessary for the successful completion of projects.
  • Strong knowledge of Windows Enterprise servers and Active Directory to assist in the installation, configuration and maintenance of servers and maintain user access and system security. 


  • 5+ years’ experience as an Exchange Administrator and/or Engineer in a large, global enterprise environment, including actual hands-on Exchange server installation and upgrades.
  • 5+ years of global enterprise systems administration experience with Windows Server environment.
  • Microsoft MTA, MCSA, MCSE certifications strongly preferred.
  • Bachelor’s degree or commensurate experience in Information Technology or a related field.
  • ITIL v3 Foundation certification desired.
  • Familiar with Lync/Skype for Business Server and Integration with Microsoft Exchange
  • Advanced level Active Directory administration.
  • Experience with malware, anti-spam/anti-virus and archiving solutions for Exchange.
  • Experience administering Mobile Device Management S/W (Mobile Iron, AirWatch, etc.)
  • Strong skills within an Exchange Multi-Role environment leveraging high availability designs
  • Advanced level PowerShell scripting and implementation skills.
  • Strong understanding of alerting and event management.
  • Strong expertise and troubleshootingexperience with SMTP, TCP/IP, DNS and some level of experience with networktroubleshooting.

We are not working with outside recruiters for this position.