Key Tasks & Responsibilities:
Day to day point of contact for approved issuers in all aspects of the Ratings process for their Bond Issuance.
Develop and maintain excellent relationship with Client representatives.
Ensure all issuer requests and queries are tracked and responded to in a timely and appropriate way.
Liaise with issuer to procure final documentation for issues processed by NID.
Partner with Commercial/ Product Management:
Proactive research for un-rated issuance and action accordingly.
Identify potential new clients for the desk.
Improve the overall Customer Experience.
Partner with Analytical:
Ensure all internal requests and queries are tracked and responded to in a timely and appropriate way.
Working along with the Operations Specialists, ensure prompt & appropriate follow up with the analytical teams to achieve the set operational KPI’s.
Represent team to Analytical business through attendance in Huddles and Meetings.
Keeps abreast of market conditions and debt Issuance for relevant countries and sectors.
Adhere to the set processes & procedures as per the SOP’s/ OPM’s (including applications like Salesforce etc.).
The Career Opportunity: This is a visible role in the organization that will involve engagement with a variety of internal and external stakeholders.
At minimum 3 years of work experience in managing direct client relationships, preferably in the Financial Services industry.
Bachelor’s degree in Business, Finance.
Strong interpersonal, written and verbal communication skills and a customer-service orientation. Ability to facilitate group discussion (in person or remotely) and communicate effectively with all management levels.
Ability to work in a fast-paced, high pressure, fluid environment while performing multiple tasks and ensuring high quality service delivery.
Must be confident, calm under pressure and possess influencing skills.
Must be able to work effectively in a team-oriented, global, and multi-cultural environment.