Service Manager

 •  S&P Global Centennial, CO

Less than 5 years experience  •  Business Services

Salary depends on experience
Posted on 12/05/17
Centennial, CO
Less than 5 years experience
Business Services
Salary depends on experience
Posted on 12/05/17

Key Tasks & Responsibilities:

Issuer management:

  • Day to day point of contact for approved issuers in all aspects of the Ratings process for their Bond Issuance.

  • Develop and maintain excellent relationship with Client representatives.

  • Ensure all issuer requests and queries are tracked and responded to in a timely and appropriate way.

  • Liaise with issuer to procure final documentation for issues processed by NID.

Partner with Commercial/ Product Management:

  • Proactive research for un-rated issuance and action accordingly.

  • Identify potential new clients for the desk.

  • Improve the overall Customer Experience.

Partner with Analytical:

  • Ensure all internal requests and queries are tracked and responded to in a timely and appropriate way.

  • Working along with the Operations Specialists, ensure prompt & appropriate follow up with the analytical teams to achieve the set operational KPI’s.

  • Represent team to Analytical business through attendance in Huddles and Meetings.

  • Keeps abreast of market conditions and debt Issuance for relevant countries and sectors.

  • Adhere to the set processes & procedures as per the SOP’s/ OPM’s (including applications like Salesforce etc.).

The Career Opportunity: This is a visible role in the organization that will involve engagement with a variety of internal and external stakeholders.  

Key Skills:

  • At minimum 3 years of work experience in managing direct client relationships, preferably in the Financial Services industry.

  • Bachelor’s degree in Business, Finance.

  • Strong interpersonal, written and verbal communication skills and a customer-service orientation. Ability to facilitate group discussion (in person or remotely) and communicate effectively with all management levels.

  • Ability to work in a fast-paced, high pressure, fluid environment while performing multiple tasks and ensuring high quality service delivery.

  • Must be confident, calm under pressure and possess influencing skills.

  • Must be able to work effectively in a team-oriented, global, and multi-cultural environment.

  • Strong technical skills with Visio, Excel, PowerPoint along with understanding of any CRM tools (Salesforcepreferred).

231497

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