Software Support Engineer

ThyssenKrupp   •  

Germantown, TN

Industry: Manufacturing / Diversified


Less than 5 years

Posted 367 days ago

Software Support Engineerthyssenkrupp Elevator Corp, Middleton (Mfg), {region10556}

We strive to make cities the best ever places to live, by advancing an industry that moves over 1 billion people each day. We are transforming our business by driving the industry norm and challenging ourselves, fostering a culture of internal and external collaboration, and building on our unique engineering capabilities to optimize existing and create new products and solutions for our customers that cater to real mobility needs. thyssenkrupp Elevator brings together the Group’s global activities in passenger transportation systems. With sales of 7.2 billion euros in fiscal 2014/2015 and customers in 150 countries, thyssenkrupp Elevator built its position as one of the world’s leading elevator companies from scratch in a mere 40 years’ time applying thyssenkrupp unique engineering capabilities. With more than 50,000 highly skilled employees, the company offers smart and innovative products and services designed to meet customers’ individual requirements. The portfolio includes passenger and freight elevators, escalators and moving walks, passenger boarding bridges, stair and platform lifts as well as tailored service solutions for all products. Over 900 locations around the world provide an extensive sales and service network to guarantee closeness to customers.”
thyssenkrupp Elevator Americas is the largest producer of elevators in the Americas, with more than 15,500 employees, in over 230 branch and service locations. thyssenkrupp Elevator Americas oversees all business for the operations in the United States, Canada, Central and South America. It is a subsidiary of thyssenkrupp Elevator AG.

Your responsibilities

thyssenkrupp Elevator Americas is currently seeking an experienced Software Support Engineer in Germantown, TN.  This role will design, develop, implement and analyze software solutions related to defects, quality improvement, cost reduction and customer needs of elevator systems. Maintain software compliance with current A17.1 and building codes. This position focuses on support and maintenance of software systems which also includes verification and validation activities of the product life-cycle.


Essential duties and responsibilities:


  • Resolve defects related to elevator software systems
  • Maintain software compliance with A17.1
  • Implement new features based on customer or marketing specifications
  • Implement software solutions related to quality improvement and cost reduction
  • Implement software solutions related to parts obsolescence
  • Read requirements and specifications to correctly resolve problems and add/modify product features
  • Maintain system requirements and documentation
  • Assist other departments with software related questions and technical support
  • Works under immediate supervision, relies oninstructions and pre-established guidelines
  • Relies on instructions and pre-established guidelines to perform the functions of the job
  • Perform other duties as assigned

Your profile

  • Bachelor’s Degree in Electrical Engineering, Software Engineering, Computer Science, or Physics is required
  • 2+ years’ experience in engineering with a focus in embedded software systems or related field required
  • Proficient in embedded programming using the C or C++ software language
  • Understanding of embedded real time kernels or real time operating systems – Linux, Vertex, GreenHill’s Integrity, etc
  • Experience with HTML5, Anuglar Framework, and Java Script a plus
  • Experience with defect tracking tools, such as FogBugz
  • Experience with source control tools, such Perforce
  • Multi-threaded application development experience preferred
  • Practical experience working with embedded hardware
  • Experience working with USB, RS232, CAN, and Ethernet
  • Experience working with embedded processors such as ARM / Cortex
  • Must have strong trouble shooting and problem solving skills
  • Must be able to work within multi-disciplinary teams
  • Must possess strong technical communication and customer service skills
  • Must possess strong decision making abilities and ability to work well with others
  • Fluent in Microsoft Office Suite. (Word, Excel, PowerPoint, and Outlook)
  • Must be able to closely follow instructions and pre-established procedures/SOP to perform the functions of the job
  • Experience with hands on technical wiring and assembly of mechanical equipment is a plus
  • All employees must adhere to corporate compliance policy and will be expected to handle themselves in a professional manner and exhibit responsible behavior
  • Requires working in lab and test tower, therefore all employees must be willing to adhere to all safety procedures and company safety standards
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Our offer to you

We work together closely and respect each other, for over 200 years now and up till today. If that is just as important to you as it is to us, apply now!

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