Network Virtualization Engineer - Associate

Salary depends on experience
Posted on 11/08/17
Broomfield, CO
Information Services
Salary depends on experience
Posted on 11/08/17

As a Network Virtualization Engineer - Associate, you will provide technical support to both staff and customers who are working to implement VMware NSX platform and related products.

Responsibilities

• Respond to customer inquiries - via email and telephone.

• Own and drive the Customer Experience throughout the lifecycle of the Service Request to resolution.

• Resolve Technical issues through diligent research, reproduction, and troubleshooting.

• Document all technical inquiries; develop and review content for knowledgebase.

• Be an advocate for network virtualization, educate GSS on the NSX platform.

• Troubleshoot and engage with NSX Engineering on customer reported issues, including identifying viable workarounds.

Requirements.

• Networking: understanding of L2/L3 networking protocols including switching technologies, routing fundamentals, IP subnetting and Address Management, firewalling and load balancers.

• Familiarity with systems management concepts, processes and system administration.

• Good practical working ability with Linux/UNIX utilities, including editors and command shells.

• Recent college graduate with a B.S. in Computer Science, ElectricalEngineering, Math.

• Fluent in spoken and written English.

• Ability to travel20 per cent of the time.

Highly Preferred Skills

• Experience with VMware ESX Server or VMware products.

• Experience with Windows Server and Desktop Environments.

• Experience with Storage Area and Ethernet based protocols.

• Previous Enterprise Technical Support.

• CCNA equivalent certification and/or related work experience.

Job ID R172046

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