Business Process Analyst
Assist with implementation of new system designed to re-engineer existing tort claims process. Assist with change management, system testing, UAT, and training development and implementation.
Work with tort claims team to review documentation and become familiar with tort claims process.
o Become familiar with proposed tort claims system
o Assess training needs and logistical planning across entire agency.
O Attend future Sprint Demos, and begin testing.
O Coordinate with our current stakeholder testers during testing to see if they have questions or concerns and to assist with troubleshooting.
O Begin review and test of job aids.
O Help train the all the users.
O Help with UAT testing to become familiar with the system and can be used to assist in final development/review of training materials, job aids and customer service scripts.