Store Manager

5 - 7 years experience  •  Business Services

Salary depends on experience
Posted on 08/08/17
New Castle, DE
5 - 7 years experience
Business Services
Salary depends on experience
Posted on 08/08/17


Customer Service

  • Executes customer service programs (CARA, Star Service, Mystery Shop Program) and Merchandise Presentation programs through Associate training and program supervision.
  • Supervises and coaches retailassociates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor etc.
  • Monitors the maintenance of Customer Service, Sizing and Markdowns to corporate goal.

Merchandise Processing , In-Store Marketing and Store Appearance

  • Urgently approaches processing merchandise to the selling floor within company timeframe.
  • Ensures merchandise is presented and organized utilizing Ross Merchandising Philosophy and Guidelines.
  • Ensures markdowns are processed according to policy on an accurate and timely basis.
  • Maintains a high standard of house keeping with help of contracted maintenance personnel and Ross Associates.
  • Manages store recovery to ensure a clean, neat, easy to shop environment.


  • Monitors inventory shortage programs in store and monitors programs to ensure compliance. Understands company and store inventory results and goals.
  • Responsible for leading the annual inventory process including preparation and execution of inventory guidelines.
  • Responsible for training Associates on Loss Prevention awareness and store shortage goals.
  • Monitors mark-out-of-stock policy to ensure proper administration.

General Operating Requirements

  • Understands the Star Visit program and is directly involved with Visit feedback and follow-up as needed.
  • Analyzes monthly store reports to evaluate controllable expenses and overall store performance.
  • Addresses any variance to company standards with appropriate action plan, partnering with the District Manager as needed.
  • Ensures proper scheduling of Associates to meet business objectives.
  • Ensures all Associates understand and can execute emergency operating procedures.
  • Accepts special assignments as directed by management.

Organizational Development

  • Recruits, hires, trains and develops Assistant Managers and non-exempt Associates.
  • .Through selection, training and motivation, strives to reduce store turnover. Utilizes and promotes all retention tools including incentives programs, recognition opportunities, contests and training.
  • Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed.
  • Ensure compliance of Ross personnel policies and procedures.
  • Manages Employee Relations issues, consulting with District Managers as needed.
  • Maintains adherence to company safety policies and ensures the safety of Associates and Customers.
  • Ensure compliance of all state, local and federal regulations.

Expense Control

  • Assists in the management of and continuous monitoring of actual expenditures to be within budget.
  • Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.


  • Five or more years of store management experience in a retail environment.
  • Must maintain a high level of customer service.
  • Must demonstrate the ability to lead, manage, motivate and communicate positively to store personnel at all levels.
  • Ability to train, coach and develop Associates at all levels.
  • Ability to organize and prioritize tasks necessary to accomplish goals, develop a schedule to complete tasks and execute to achieve results.
  • Must exercise considerable independent judgment and discretion.


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