Director, Strategic Accounts

Salary depends on experience
Posted on 11/24/17
Louisville, KY
11 - 15 years experience
Salary depends on experience
Posted on 11/24/17

JJMD Strategic Customer Group, a member of Johnson & Johnson's Family of Companies, is recruiting for a Director, Strategic Accounts. The position will be home-office based and can be located within 120 miles from one of the hubs for this position: Louisville, KY, Lexington, KY Cincinnati, OH, Ft. Wayne, IN, or Indianapolis, IN. 


The Director, Strategic Accounts will serve as the point person and lead voice for Medical Devices (MD) and Johnson & Johnson and develop the overall strategy and direction and manage the relationship and service delivery of assigned accounts. As the One MD Lead Voice, you will have full ownership and accountability for success across the full MD portfolio.


The Director, Strategic Accounts:


  • Develops sustainable strategic relationships with healthcare executives at targeted accounts to maximize effectiveness with clinicians, economic and other critical decision makers, driving account growth and share of mind.
  • Directly responsible for MD/enterprise strategy that drives MD/J&J share, market basket, and overall profitability.
  • Responsible for the development of the account plan and the overall account strategy to include all stakeholders while working collaboratively to match customer’s needs and expectations with internal J&J capabilities (e.g. Solutions, Professional Education, Supply Chain and Logistics, Data Analytics, and Health Economics, Finance, Marketing, R&D, Outcomes Research).
  • Ensures coordinated execution of customer solutions through clinical and economic services and programs.
  • Aligns internal commercial and COE resources to address customer needs, ensure successful integration and adoption of selected solutions to targeted customers and facilitate appropriate internal and external relationships.
  • Responsible for creating a joint business/ value plan along with the delivery of key business reviews that addresses both JJMD and customers long term goals which leads to achievement of growth targets.
  • Accountable for co-creation of contract strategy and pricing across platforms/product lines in coordination with the Contracting Directors.
  • Assess account needs and analyze customer data and prepare plans in partnership with field sales and other commercial resources to optimize customer satisfaction and overall business goals.
  • Creates an industry leading capability of integrated account management, services execution, and deep customer insights at the market and account level.


  • A minimum of a Bachelor’s Degree is required. Advanced degreepreferred.
  • 10 years of experience in sales management, strategic accounts, marketing or finance is required
  • Must live within 120 miles of a designated hub for this position
  • Customer and Enterprise Leadership experience are required
  • Experience with joint value creation and customer solutions is required
  • Strong negotiation skills are required
  • Experience with financial acumen, healthcare market knowledge & analytics are required
  • Experience in highly regulated industry is required
  • Relevant product knowledge is preferred
  • Contract management experience is preferred
  • Verbal and written communication skills are required
  • Strong quantitative and analytical skills are required
  • Strategic thinking skills are required
  • Collaborative and influencing skills are required

Requisition ID: 4646171110

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