•Use application concepts, project management concepts, and knowledge of system design to provide guidance to stakeholders requesting functional changes or enhancements.
•Through effective communication with users, facilitate ways to improve business processes, and participate in the design of effective solutions.
•Work with Oracle Support through Service Request system to resolve issues.
•Delegation of work to other IT services team members as needed
•Document business and system processes.
•Gather system requirements for complex enhancements.
•Kick off and oversee relevant deliverables in the Change Management Cycle
- Gather Requirements
- Create design specifications for system enhancements
- Develop and document test plans.
- Conduct system testing.
- Coordinate end-user testing across multiple system/functional areas.
•Support and develop training of business process and applications
•Monitors application development to ensure quality and on-time deliverables.
•Provide application specific research with regard to setups and process flow.
•Provide research and support for business application systems.
•Uphold all aspects of Curvature’s Information Security Management systems.Prerequisites and Preferred Experience:
•5+ years of experience in Application Development, Supply Chain, Logistics, Order Management, and/or Service Contracts
•5+ years of experience with a major ERP and/or CRM system
•2+ years of experience working under a project management model
•Advanced knowledge of Microsoft Excel and Visio
•Advanced knowledge of change management software a plus