HP Service Manager Engineer

Computer Sciences   •  

Boise, ID

Industry: Consulting

  •  

Not Specified years

Posted 358 days ago

DXC Technology has an immediate need in our US Public Sector group for a HPSM Database Engineer in Boise, ID, Charleston, WV, Clarksville, VA.

  • DXC is seeking HP Service Manager Engineer to Design, Install, Configure, Integrate, Deploy, and Sustain HP Service Manager based IT Service Management solutions.
  • You need to be a passionate and driven software engineer/developer with a keen sense of solving problems.
  • Design, Install, Develop, Integrate, Deploy, and Sustain a HP Service Manager solution using one or more modules: Service Desk, Incident, Problem, Request, Service Catalog, Knowledge, Change, & Configuration.
  • Candidate's engineering responsibilities will include: support Project Plans; participate in Technical Meetings; implement a system per the Functional Specifications and Concept of Operations.
  • Implementation responsibilities include customizing standard software builds, and integrating with external tools.
  • Adapt ITIL process and implement them within HP Service Manager.
  • Perform testing and documentation as required by the project.
  • Upkeep and document HP Service Manager Software to include server builds, hot fixes, patches, and upgrades.
  • Work in a collaborative manner with HP Service Manager Support to address and track open issues.

  • Must have an active Secret Security Clearance and DoD 8570 certification
  • Knowledge of ITILv3 processes required.
  • Scripting using Javascript a plus.
  • Experience with 9.3x and higher required.
  • Experience upgrading from HPSM 9.3x is a plus.
  • Experience or exposure with common third-party ITSM software: ServiceNow, BMC Remedy, JIRA, etc.
  • Experience working in an Agile Environment.
  • HP Service Manager Certification is a plus.
  • Proficient in Oral Presentation and Written Communications skills.
  • A Technical Bachelor's or 3-5 years of experience related to the duties listed.

Requisition ID 1640510