Reporting to the Vice President of Academic and Student Success Operations, the Vice President of Faculty and Academic Services provides leadership for all WGU faculty operations, WGU’s Writing Center, Math Center and General Education Programming, and ensures that WGU curricula across all four colleges are consistently delivered in an environment and manner that achieves superior student outcomes while ensuring the concept of a consistent and student obsessed WGU community of care.
The Vice President of Faculty and Academic Services is specifically responsible for the overall leadership, administration and management of all faculty lifecycle functions and shared academic services. These responsibilities include:
- Faculty policy, recruitment, communications, analytics, technology and operations;
- Academic Services: including the Writing Center, the Math Center, and cross-college General Education programming
As a member of WGU’s academic organization’s leadership team, the Vice President of the Faculty and Academic Services will:
- Work closely with college academic leadership to define strategy and policy for facultyrecruitment and selection development
- Develop strategy, process and policy in areas of faculty excellence, customer service, collaboration, communication and professionalism.
- Work closely with college academic leadership, and program development to ensure continuity of program outcomes and critical student progression KPIs.
- Develop and manage the faculty and academic services budget and university-wide academic services resource procurement, contracting and implementation.
- Deliver and execute service level agreements to all WGU colleges for the implementation and continuous improvement of faculty and academic services.
- Ensure regular meetings of faculty and academic service leaders to facilitate communication and faculty participation in planning, implementing and evaluating WGU’s academic experience.
- Monitor student success, including graduation, retention, on-time progress, course completion, and licensure pass rates.
- Auditstudent satisfaction and work collaboratively with the Vice President of the Student Lifecycle to ensure superior student outcomes.
- Master's degreerequired, Doctorate degreepreferred.
- Minimum five years’ experience in faculty and academic services operations in a large scale higher education setting.
- Strong interpersonal, organizational, and conflict resolution skills with the ability to interact with all levels: student, faculty and staff.
- Proven experience in leading change across a complex organization
- Articulate and effective presenter able to build successful inter-organizational relationships.
- Results-driven, forward-thinking, and possessing a clear strategic vision for how faculty and academic services operations will meet the goals set forth in the WGU and College strategic plans. Ultimately this individual will play a critical leadership role in guiding WGU towards the goals established in the strategic plan and position the Institution for continued growth and success.
- Execution and Results oriented – focused on results, not just activity. Exceptional skill and demonstrated success in delivering and improving results in a higher education senior leadership role. Strong bias for, and practical experience in, measuring and improving performance metrics.
- Ownership – willing to operate and execute priorities, especially absent direct hierarchical management authority; P&L owner mindset, with clear ownership of performance outcomes and related ROI
- Strategic thinking – applies broad strategic direction, with university-wide impact, and in a distributed organization context.
- Inquisitive, analytical thinker – a data-driven thinker, who effectively diagnoses root causes, and identifies primary drivers of performance outcomes. Obsesses about controllable inputs, and defines and priorities activities to change them for the positive.
- Team and individual development – defines success in terms of the whole team; creates a feeling of belonging; hires and develops top talent and future WGU leaders.
- Clear, effective communicator – exceptional and persuasive communication skills, oral and written, in addressing internal and external audiences, especially in operation reviews; is vocally self-critical, and exudes ownership in engagement style.
- Great judgement – deals effectively with paradox; exhibits good instincts, while willing to make tough calls, with some degree of adaptability.
The successful leader in this role will demonstrate these leadership principles in their daily work:
- Student focus – keeps the student at the center of what we do, and why we do it. Makes decisions and guides efforts to improve and expand value for students and employers. Demonstrated and documented track record of measuring and improving academic quality, student and institutional success.
- Managerial courage – willing to tackle difficult topics and conventional thinking; doesn’t hold anything back that needs to be said.
- Develops and earns trust – works effectively across functions, internalizing their motivations and priorities, and energizing others’ engagement in devising solutions and driving execution; a personal style that favors inquiry over advocacy, listening over speaking.
- Thinks big / innovation – formulates a bold vision, sees around corners, and inspires results. Fosters creative thinking, and brings innovation successfully to market. Experience in entrepreneurial business operations experiencing rapid growth.