Senior Business Analyst


Boston, MA

Industry: Financial Services


5 - 7 years

Posted 340 days ago


Senior Business Analyst:As a member of Santander’sretailbanking division you’ll help serve Santander’sretail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander’sretail division offers consumer and lending products to help our customers reach theirfinancial goals. Santander currently serves nearly 2 millionretail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank.The Business Analyst (BA) provides business process and subject matter expertise across a project or within a program. This role elicits and captures business requirements and needs in order that thetechnology group can translate the business need to develop and test technical solutions that meet business needs. The Business Analyst will possess a balance of technical knowledge and business acumen to partner with business and guide development to conceptualize, design and deliver innovative solutions. Works with the project management team to prioritize deliverables and negotiate on product functionalities.Experienced inbusiness modeling, requirements writing, requirements management, business process analysis andapplied testing. In collaboration with T&O, translates business needs into technical requirements, writes the business and functional requirements, and ensures solutions meet the business needs and specifications.Responsibilities:

  • Functions as the liaison between the business line, operations, technical areas and vendors throughout the project cycle possessing strong knowledge of the business line, including the business plan, products, process and revenue streams
  • Responsible to identify, assess, and document business and functional requirements, recommending business priorities, and advising business on options, risks, and costs
  • Conduct research to determine if solutions to business requirements currently exist within or outside the business unit, and if not, whether new solutions are feasible
  • Analyze impact of proposed solution across the business, develop traceability matrix develop use cases to explain/demonstrate business requirements/specifications to T&O team, and contribute a business or process perspective during design reviews
  • Ensure that requirements documentation can be easily translated into test plans, and ensure that the proper testing plans have been completed
  • Provide relevant test scenarios for the testing team and develop system integration test scripts ensuring testing results correspond to the business expectations
  • Plays a key role in the planning, testing, and implementation of system enhancements and conversions. Ensure system solutions meet user requirements
  • Work with test team to develop system integration test scripts and ensure the testing results correspond to the business expectations
  • Identifies system enhancements, documents business needs. Works with T&O and users to ensure accuracy of enhancements
  • Works with T&O resources to ensure development work is completed to specification
  • Leads all activities for designing, managing and evaluating business acceptance tests for end to end operational processes and end-users of solutions
  • In collaboration with Testing Group, assures comprehensive testing throughout the development cycle and communicates testing status to management
  • Plans and executes tasks of end to end business / operational processes
  • May perform some aspects of Project Management including but not limited to Approval gathering, Readiness Assessments, and other artifacts and controls
  • Provides input into the creation of detailed project plans, work assignments, target dates and other aspects of assigned projects
  • Facilitate implementation of new functionality through training sessions, learning collateral, and the development of appropriate documentation
  • Establishes and manages analysis plans for moderately complex work steams; accountable for integration into larger, multi-disciplined projects as appropriate
  • Works closely with project manager to determine project task estimates, deadlines, and deliverables
  • Assesses project progress to identify risks to project quality, timeliness, and/or budget
  • Ensures quality of the project team's work by reviewing deliverables


  • Minimum 5 years financial services industry experience
  • Minimum 5 years Business Analyst experience in a matrixed global environment
  • Ability to analyze project data, metrics and financials, making data-driven analytical decisions
  • Ability to design and facilitate a group process, elicit contributions from group members, stimulate a focused group discussion, and achieve a desired outcome
  • Ability to think both tactically and strategically moving through both fluidly
  • Demonstrated ability to build strong collaborative business and technology relationships; recognizes organizational limitations and uses corporate culture and resources to eliminate barriers when possible
  • Excellent communication, problem solving and decision making skills with the ability to effectively communicate with all levels in the organization
  • Experience with and understanding of development processes SDLC, DMAIC, CMM, Waterfall, Iterative, Agile, ITIL, SCRUM and others
  • Experience/understanding of business process re-engineering and business modeling concepts
  • Knowledge of and experience with activities, tasks, practices and deliverables for assessing and documenting business opportunities, benefits, risks, and success factors of potential solutions
  • Knowledge of and experience with activities, tasks, practices, deliverables and techniques for assessing and enabling business readiness to implement a new or enhanced solution
  • Knowledge of and experience with activities, tasks, tools and techniques for designing, managing and evaluating business acceptance tests for end to end operational processes and end-users of solutions
  • Knowledge of and experience with techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business
  • Knowledge of and experience with tools, techniques and processes for data gathering and reporting on data in a particular department or division of a company
  • Knowledge of and strong ability to implement the strategies and techniques used to ensure that customer needs are addressed in solution design that result in a positive experience with the organization and its products and services at every touch point
  • Proficiency in MS Office Suite including MS Project, Server, SharePoint and Visio
  • Strong analytical skills and writing skills, to include solid experience in writing functional specifications