Parallon believes that organizations that continuously learn and improve will thrive. That’s why, after more than a decade, Parallon remains dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.
The Director of Patient Access is responsible for the daily operations of all functions and serves as the liaison between the Service Center and the facility. The Director of Patient Access integrates the department’s services with the hospital’s primary functions, develops/implements policies and procedures that guide or support service, assesses and improves department performance, and ensures orientation and continuing education of departmental staff. As the leader, this person may recommend resources/space needed by the department and may participate in the selection of outside services. They serve as a key promoter of the Service Center, which strives to meet and exceed the needs of its customers.
TRANSITION DUTIES INCLUDE BUT ARE NOT LIMITED TO:
• Plan, prepare and integrate facility Patient Access processes with PAS’s during deployment
• Establish controls and review mechanisms for PAS policies and procedures related to Patient Access
OPERATIONAL DUTIES INCLUDE BUT ARE NOT LIMITED TO:
• Oversee facility operations of Patient Access functions (e.g. pre-registration, benefit verification, preauthorization, admission/registration, service pre-payment, etc.) to ensure daily operations are maintained according to standard
• Serve as the primary liaison between the PAS and the Facility
• Maintain and promote good customer relations with facility management, physicians and physician office staff
• Review Patient Access performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in PAS Service Level Agreements
• Inform Regional Patient Access Director of any significant issues in the Patient Access area (e.g., Preregistration delays, pre-authorization backlogs, etc.)
• Stay abreast of regulatory requirements and company compliance policies, ensuring timely staff education
• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
• Other duties as assigned
AGE OF PATIENTS SERVED: This position requires competence in assessment, treatment, and/or care for the age groups indicated. The staff member must be able to demonstrate the knowledge and skills necessary to provide care, based on physical, psycho/social, educational, safety, and related criteria, appropriate to the age for the patients served in his/her assigned service area. The skills and knowledge needed to provide such care may be gained through education, training or experience.
Age Groups: Birth - 1 year (infant), 1 - 11 years (pediatric), 12 - 16 years (preschooler), 17 - 64 years (adult), 65 – Life Span (geriatric)
• Bachelor’s Degree in Business or related field
• Equivalent work experience may substitute degree requirement
• Patient Access experience
• Minimum 5 years' management experience
• Experience in healthcare provider finance operations or similar service environments required
• EPIC experience preferred
Job Code: 08942-140495