Director, Aftermarket Solutions

Salary depends on experience
Posted on 07/25/17
11 - 15 years experience
Salary depends on experience
Posted on 07/25/17


HYG is looking for an energetic individual to fill the role of Director, Aftermarket Solutions on the Aftermarket team. The Director, Aftermarket Solutions will be responsible for the development and implementation of strategic product, service and technology solution-based programs in support of the growth and development of the aftermarket.  Responsible for aftermarket product programs including management of direct-ship commodity programs both in terms of supplier relationship as well as program design to reach dealers and ultimately retail customers with contemporary solutions. The Director, Aftermarket Solutions will manage relationships with strategic partners and develop & implement service solutions that drive increased penetration of service contract initiation and other related program solutions designed to capture parts and service aftermarket.  The Director, Aftermarket Solutions will develop and implement technology-based solutions tosupport total customer engagement and dealer effectiveness; such as service automation (MSP) and smart, connected service solutions, continued development of the customer parts portal capability, TRD expansion, integrated and systematic service efforts, and SLMS for dealers. The Director, Aftermarket Solutions will direct all efforts of part pricing strategy / implementation to manage the pricing and parts margin portfolio for all service parts.  The Director, Aftermarket Solutions will develop and guide efforts for performance analytics to extend to full aftermarket, including service and warranty tocustomer satisfaction and profitability across the function.
The Director, Aftermarket Solutions Will Provide the Following Key Accountabilities:

  • Meet or exceed AOP objective for parts sales and margins
  • Grow all-makes business: convert accounts and assist with unit share growth
  • Ensure effective management of supplier relationships and incentive programs
  • Guide the creation and development of tool to aid in the capture of parts and service business
  • Improve aftermarket penetration / market share through increased dealer service contracts and programs that increase penetration with national account customers
  • Direct aftermarket service solution strategy, customer parts portal and program offering development / implementation toincrease service
  • Direct aftermarket service solution strategy, customer parts portal and program offering development / implementation toincrease service contract penetration and aftermarket parts with focus on brand parts and service growth
  • Direct aftermarket technology-based solution program development / implementation to drive efficiency, productivity and effectiveness managing dealer and customer relationships for greater absorption of parts and service business for the dealer and HYG
  • Direct both parts pricing strategy and tactical operations management for entire portfolio of brand and product programservice parts
  • Drive improved segmentation to seek improved margin and work closely with AMDC to support cost reduction initiatives
  • Provide accurate, timely and actionable analytics support parts sales, product marketing and service / warranty to facilitate business growth and improved customer satisfaction
  • Fully collaborate with and support aftermarket parts sales teams with regard to program communication and support as well as dealer sales analytics
  • Work closely with aftermarket parts sales team and dealers to integrate parts and service programs for brand parts as well as accessory and all makes programs

The Director, Aftermarket Solutions Will Have the Following Skills & Experience and Minimum Qualifications:

  • B.S. or B.A. Degreerequired
  • 10 + years relevant business experience is required with a preference of at least 4 years in a related management role
  • General business, financial management and analytical skills with an in-depth understanding of balance sheets and P&L statement, obtained through education and business experience, required
  • In depth knowledge of material handling dealers, customers, vendors and competitors both wholesale and retail
  • Excellent managerial, marketing, interpersonal and communication skills
  • Understanding of the lift truck industry, truck applications, technology solutions and service management areas of the business


  • Competitive Healthcare Benefits – Medical, Vision, Dental
  • Profit Sharing + 401(k), with company matching
  • PTO + Vacation + Paid Holidays
  • Education Assistance
  • Life Insurance
  • Employee Assistance Program
  • On-site Health Clinic
  • On-site cafeteria
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