Quality Manager

Safelite   •  

Sacramento, CA

Industry: Business Services


11 - 15 years

Posted 349 days ago

Job Description

The Quality Manager helps us to achieve our goals by developing quality improvement plans, facilitating training, and assisting local leadership with overall quality initiatives.

Find a career. Gain a family.

Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to be happy at work and at home.

Essential Activities:

The Quality Manager will play a key role in helping us to achieve our goals by focusing on the following responsibilities:

  • Providing input to the Operations Manager and Store Managers in the recruitment and selection of new associates
  • Develop Quality Improvement Plans and partner with Store Managers and Operations Managers to implement and monitor progress
  • Facilitating training classes for all newly hired Technicians/Repair Specialist within the market
  • Developing a comprehensive quarterly Ride Along and Ride After plan with all Techs/Repair Specialists for coaching, job improvement and assessment purposes. This is to ensure that assessments are completed twice a year for all associates and quarterly for those who are not performing up to our quality standards
  • Providing input to the Operations Mangers and Store Managers in developing and delivering performance reviews
  • Partnering with the Operations and Store Managers to ensure all technicians are aware of their individual performance, store performance and market performance around the pertinent KPIs
  • Overseeing and conducting training and implementation of all new tools and procedures
  • Ensuring MRM practices are adhered to
  • Conducting individualized technician refresher training as needed.
  • Facilitates monthly safety meetings
  • Ensures all testing and certifications are current for all Technicians and Repair Specialists
  • Responsible for meeting or exceeding of the market's quality goals by:
  • Ensuring all technicians are performing quality installations, using the Belron Way of Fitting
  • Reviewing casualty losses and ensuring practices (retraining, process improvements) are in place to minimize or prevent them from occurring in the future
  • Reviewing warranties and ensuring practices (retraining, process improvements) are in place to prevent them from occurring in the future.
  • Ensuring all safety practices are being followed and personal protection equipment is being worn to prevent injuries.



  • Ten years installation experience, Safetech 4.0 Installation and Repair certified, plus two years supervisory and/or training and teaching experience desired.
  • Bachelor's degree in a related field required
  • Ten plus years of proven experience in a leadership role leading the development and implementation of technical training programs
  • Ability to travel up to 70%

Apply now!