Roles and Responsibilities
Technical Support – The Technical Support Representative provides technical support to the Service Technicians when issues cannot be resolved, training and/or information to distributors, dealers, field sales and service, internal departmental personnel, and sales companies regarding industrial and oil-free products marketed throughout the region. A main requirement is to review new products and product information from a sales and service perspective to determine feasibility and required resources and/or services. The Technical Support Representative will visit customer sites, as and when required, to inspect equipment in special and difficult cases which could not be resolved by either Atlas Copco or distributor field operations.
Customer Service – The Technical Support Representative will review feedback on product performance and operational issues and forward feedback to appropriate departments/authorities/divisions and initiate corrective actions to bring these issues to prompt, satisfactory resolution. They will liaise with technical support engineers at our Divisional Office to expedite the timely and appropriate resolution of service issues.
Warranty Claims and Part Returns – A main responsibility of the Technical Support Representative is to review and process warranty claims for our industrial and oil free products and review and process material that is returned (service initiated or element exchanges), as needed. They will prepare and distribute inspectionreports and other notifications for field release based on this review and analysis.
Perform additional duties as assigned.
3-5 years of technical field service experience maintaining and repairing industrial compressors and dryers (Atlas Copco and other).
4-year technical and/or mechanicalengineeringdegree, or equivalent experience (e.g. 10+ years)
Demonstrated expertise in the maintenance, overhaul and repair of a wide variety of compressors.
Strong mechanical and electrical skills, with an understanding of mechanical and electrical components and the ability to interpret wiring diagrams and relay logic.
Must be proficient in the use of Microsoft Office, including PowerPoint, Word, and Excel.
Able to grasp new technologies quickly.
Strong communication and phone skills.
Must be able to conduct presentations and training to internal and external customers.
Strong organizational and interpersonal skills are a must.
Must have and maintain a valid driver’s license.
Occasional travel; approx 2 - 3 trips per year.
Requisition Number: CCSC02 T-SUPP-1 05 2017 1