Our legacy of unsurpassed patient care and unceasing mission to integrate high-tech medical research with clinical operations has led to our prestigious standing as one of the top 10 hospitals in the nation according to U.S. News & World Report. As a premier health care institution dedicated to advancing health worldwide, UCSF Medical Center can also be the best place to advance and shape your career.
The medical center's employees are one of the most important reasons why we are recognized as one of the nation's best hospitals. To work at UCSF Medical Center is to be part of an institution that provides the highest caliber of care to patients; a nurturing, dynamic and team-oriented atmosphere in which to best use your skills and talents.
The UCSF Health Lean Transformation Office (LTO) supports and facilitates the transformation of UCSF Health into a Lean enterprise. The LTO partners with administrative, operational, and clinical leaders across UCSF to solve strategic organizational problems, reinforce a culture of continuous process improvement, and innovate care delivery.
This is achieved through developing our people to be fully competent in Lean principals, behaviors, and tools which enable frontline problem solving to optimize quality, value, and service delivery. The LTO is an internal organizational resource and serves a role in developing emerging and established leaders to support their career pathway.
The Supervising Lean Consultant serves as a key resource for driving the implementation of a Lean-based management system across the enterprise. The purpose of the Lean management system is improvement in clinical and operational performance throughout UCSF Health. The incumbent will support and facilitate the deployment of the Lean management system, value stream mapping and improvement, Unit Based Leadership Teams, leader coaching, and A3 Thinking to align and enable employees and faculty to make improvements to achieve True North goals. The Supervising Lean Consultant has development and oversight responsibilities for Interns, Fellows, Improvement Specialist and AssociateLean Consultants.
The Supervising Lean Consultant will function as part of a team of individuals responsible for teaching and coaching administrators, clinicians and frontline staff on the application of Lean to solve organizational problems. The Lean Consultant will facilitate improvement work to effectively increase value as measured by improved quality at lower cost through improved utilization and productivity across the enterprise.
As an ambassador of continuous improvement, the Lean Consultant will disseminate elements of the evolving UCSF Health management system, including coaching and teaching Lean principles, tools, and Lean leader behaviors aimed at engaging staff across all disciplines in the improvement effort. Where appropriate, the Supervising Lean Consultant will support improvement activities that transcend quality, clinical and operational dimensions to support achievement of the organizational True North goals and along value streams of strategic importance to the organization. In concert with project sponsors and senior consultants, the Supervising Lean Consultant will assess and identify problems and opportunities, coordinate the activities of the improvement team, identify appropriate resources needed, and develop a schedule to ensure timely completion of improvement projects.
As a respected member of Lean Transformation Office, the Supervising Lean Consultant must be able to establish positive relationships with Executive Sponsors, Process Owners and other key stakeholders across all disciplines represented throughout UCSF. The Supervising Lean Consultant must demonstrate the ability to effectively manage change in the dynamic UCSF environment, and this individual must be able to establish themselves as a respected and trusted leader of change, building upon a proven track record of achievement in performance improvement.
The Supervising Lean Consultant must demonstrate competency in their role as consultant, facilitator, change agent, project manager and leadership coach as required sustaining results following internal engagements. The Supervising Lean Consultant will support and coach frontline staff and leaders in data analysis, including direct observation of processes and workflows to identify and measure the impact of operational and clinical inefficiencies. External benchmarks should be leveraged where possible to enable UCSF staff and departments to overcome challenges that prevent cost-effective, safe, and reliable service to our patients.
The Supervising Lean Consultant is responsible for knowledge transfer and development of Lean capabilities among frontline staff, managers, and organizational leaders. This will include Lean principles and Lean leader behaviors in additional to general management principles to aid in improved operations. The Supervising Lean Consultant will assist in coordinating and overseeing Enterprise Value Stream Analysis and Rapid Improvement Events. The Supervising Lean Consultant will also support frontline staff and leaders in collaborating with Decision Support Services and Patient Quality and Safety personnel to develop and track pertinent metrics that support the enterprise in performance management. The individuals in this position will perform all duties in a manner that promotes teamwork and reflects the UCSF mission, vision, and values.
- Bachelor’s degree with a minimum of five years experience in a health care setting, or in a lean role, or a combination; one or two years of experience in a dedicated Lean role managing teams either on improvement projects or in operations or equivalent combination of education and experience
- Lean certified
- Understanding of healthcare industry & terminology
- Knowledge of andexperience successfully training and implementingLeantools and concepts, such as:
- Structured problem solving approaches such as A3 thinking
- A3 Clinics
- Kaizen Events
- Value Stream Mapping
- Lean technical concepts such as 5S, quality, Flow, and visual systems.
- More advanced lean technical concepts such as: Level loading, Pull, Mistake-Proofing and Rapid Changeover
- Ability to interpret data relative to operational and financial performance across the enterprise
- Previous healthcare management experience in hospital or ambulatory settings with understanding of important health policy trends
- Demonstrated skills in consulting, group process facilitation, whole system design, negotiation, change management & conflict resolution, supporting change within large, complex environments
- Strong communication skills (verbal, written and listening) with ability to interact effectively across the organization, especially in situations requiring instructing, persuading, negotiating, resolving conflict, consulting and advising. Must be comfortable speaking in public and to various audiences. Outstanding customer service orientation
- Skilled in teaching improvement concepts and principles to diverse audiences from senior management to frontline staff
- A demonstrated track record of successfully working with and motivating diverse work teams, preferably including physicians
- Excellent project management skills including project time, and scope
- Able to read & interpret data; translates data into meaningful information and uses data to shape work at both the department and enterprise level; possesses strong analytical and critical thinking skills
- Able to perform complex tasks, prioritize multiple projects, and work under pressure to meet deadlines in a fast-paced environment
- Ability to thrive in ambiguous environments and effectively manage multiple priorities simultaneously, adapting approach as needed to ensure success
- Demonstrates strong analytical, problem-solving, project planning and implementation skills
- Possesses strong consulting, relationship building, and strategic thinking skills
- Applies strong verbal, written communication and presentation skills
- Demonstrates skill consulting to managers and groups at all levels
- Demonstrates ability to learn quickly, reason, synthesize and generalize based on information obtained
- Sound judgment, ability to draw unbiased conclusions
- Ability to focus on priorities, strategies, and vision
- Ability to coach, facilitate and influence people at all levels
- The flexibility to orient and work at all UCSF Medical Center locations
- Masters’ degree or combination of education and experience in Healthcare/Healthcare Administration
- Clinical degree (Nursing or other)
- Lean expertise in healthcare or other relevant setting
- Lean certified
Living Pride Standards
- Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
- Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
- Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
- Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
- Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
- Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
- Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
- Picks up and disposes of any litter found throughout entire facility.
- Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
- Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
- Protects the physical environment and equipment from damage and theft.
The flexibility to orient and work at all UCSF Medical Center locations is required.