Support Engineer - Employee Experience

Salary depends on experience
Posted on 10/26/17
Seattle, WA
Software
Salary depends on experience
Posted on 10/26/17

Support Engineers in the Employee Experience team will have a significant impact by automating and productionalizing solutions to common issues. You will be in charge of identifying trends and building solutions or processes to effectively reduce the effort needed to support the EX services and products. You will be in charge of increasing the visibility and tooling of our current services; this will include modernizing our deployment pipelines, monitoring and alerting and recovery mechanism.

 

Job Responsibilities:

  • Work on operations and maintenance-driven coding projects
  • Build systems to audit and measure reliability of services
  • Fine tune services to reduce latency, conduct operational readiness reviews and automate continuous delivery of software changes
  • Maintain service level agreements, and build systems to support it
  • Manage the health of a number of distributed specialized server fleets and the software stacks that run on them
  • Execute regular maintenance activities for services including outage handling, ticket resolution and root cause fixes

Qualifications:

  • Bachelor's degree in a hard science or Information Systems
  • Solid understanding of the UNIX/Linux operating system
  • Demonstrated software development/technical operations experience
  • Experience in a Unix/Linux platform
  • A high degree of organization and very detail-oriented
  • Excellent leadership, verbal, and written communication skills

Preferred Qualifications:

  • Proven ability to troubleshoot and identify the root cause of issues
  • Demonstrated skill and passion for operational excellence
  • Experience in a 24/7 production environment is a plus
  • Ability to retain composure under stressful conditions, communicate effectively with wide array of individuals at Qualtrics, and get the right things done
  • Proven ability to understand large systems, drilling down to code level
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