Sr. Client Onboarding Project Manager

BlackHawk Network   •  

Portland, ME

Industry: Accounting, Finance & Insurance


5 - 7 years

Posted 29 days ago


At Blackhawk Network, the Sr. Client Onboarding Project Manager plays a key role as the lead of external projects and implementations. Project Managers are the glue that helps keep projects and people together. They are responsible for planning, organizing, managing and executing projects from beginning to end. Client Onboarding Project Managers are fearless critical thinkers who are comfortable leading multiple medium to large client projects and initiatives. They typically possess superb communication skills, problem solving techniques, and project management expertise which they leverage in order to meet (and hopefully exceed) both organization and client goals.

The ideal candidate is a tenacious problem-solver, a passionate customer advocate, a solid project manager, and takes pride in leadership by example.


  • Manage multiple simultaneous clients' projects, including team mobilization, client specification definition, project plan creation, and management of engineering tasks using agile software development methodologies. (If you've only managed projects that are internal-facing, this is not the role for you).
  • Manage all activities around client implementations. This includes: schedule, scope, risk, and maintaining high client satisfaction in a dynamic, cross-functional environment.
  • Effectively balance priorities of business results, technical quality and client satisfaction in decision-making process
  • Be an asset to Account Managers and Technical Account Managers by providing scoping and project management support in the pursuit of new and existing client opportunities.
  • Identify and execute impactful Solution Delivery process improvements concurrently with project execution.
  • Effectively maintain positive working relationships with clients and partners, while clearly communicating priorities and deliverables and managing client expectations
  • Partner closely with Product Management and Engineering leadership to scope and prioritize product backlogs, execute a successful development process and enhance internal processes.

Play active and flexible roles in the software development processes. Assist Engineering with resource planning, resource allocation, scenario planning and release management processes..


  • Qualifications:
  • 5+ years of relevant experience, managing projects in a technical area such as software development, systems analysis, or product
  • 3 + years of relevant professional experience in client-facing software project management.
  • Strong project management skills, ideally with both agile and waterfall methodologies.
  • Strong project management skills, ideally with both agile and waterfall methodologies.
  • Technical skills and aptitude are required. Ideal candidates will have software development experience and/or technical undergraduate/graduate degree.
  • Able to rapidly adapt and respond to changes in environment and priorities.
  • Must be highly organized, execution-oriented professionals with strong communication, presentation, and negotiation skills. Outstanding ability to work cross-functionally is required.
  • Domain knowledge and experience in e-commerce, digital marketing for retail, mobile, payments and/or loyalty marketing is valued.
  • Either PMP Certification or Scrum Master Certification is a bonus.
  • A desire to work at a technology start-up or fast paced high growth company.
  • Strong attention to detail, outstanding organizational skills and ability to handle multiple priorities.
  • Effectively communicates in writing and on the phone with clients and partners
  • A self-starter with high energy and a 'sense of urgency', you will thrive in a fun, fast-paced startup environment.
  • Diligent and organized.
  • Travel less than 5%