Education and Experience
Bachelor's Degree in Computer Science, Engineering, Information Technology or related discipline; equivalent combination of education/certification and or experience acceptable.
8-Years minimum in-depth experience in several of the following areas:
Windows 7/10 client support and architectural design
Computer hardware and software deployment, upgrades and replacements
AD and its related technologies
Supporting IT environments with 150+ users and computers
End-client peripheral devices (printers, scanners, e-Sig readers, etc.)
Mobile technology experience -- centralized deployment and support
Designing and maintaining desktop images
Application packaging and virtualization
Designing client infrastructure; GPOs, OUs, SCCM, etc.
Licenses and Certifications
The Senior Desktop Engineer is responsible for the following in addition to responsibilities of:
Final technical escalation point for 2nd and 3nd level client-server issues.
Works closely with the Systems Engineers to research, architect, test and deploy client-server infrastructure solutions and software.
Analyzes and creates solutions to complex problems and relationships between integrated information systems.
Employs comprehensive analytical skills to define system information requirements and objectives for system, application, and interface maintenance or enhancement requests and communicate to clients and programmer/ build staff.
Prepares written documentation of the need for system changes or replacements and coordinates staff and manages multiple projects or large tasks for their implementation
Conducts regular instructional workshops with field support analysts and desktop engineers to help train, coach and mentor.
Analyzes and resolves complex system integration problems.
Prepares written documentation in support of systems enhancements and replacements
Identifies and works collaboratively to resolve issues between different vendor systems.
Develops, implements, documents and validates comprehensive test plans of relevant system components and related interfaces.
Devises and conducts pre- and post-project benchmarking metrics for moderate to complex projects.
Participates in the system selection process, including needs assessment, RFP and vendor selection.
Designs and documents deployment processes and procedures.
Performs all other duties as assigned.
Performs 24/7 On-Call support on a rotational basis.