Senior Account Manager

SGS International   •  

Woonsocket, RI

Industry: Finance & Insurance

  •  

8 - 10 years

Posted 25 days ago

Description

Primary Purpose Represent Marks and support our ever-evolving business needs and act as an integral member of the

team, building partnerships and collaboration with both agency and client teams. Serve as the primary

liaison between the agency and the client, working exclusively on a dedicated client's business from our

near site agency office.

As the Sr. Account Manager, you are the brand strategy and design steward. Partner with the clients to

clearly understand the creative brief objectives and partner with design team to add value, review/critique

design concepts to meet the creative brief and client expectations. The Sr. Account Manager represents

the agency's point of view in making recommendations to the client and represents the client's point of

view within the agency to facilitate the creation of effective design strategies and work.

In the face of demanding deadlines, multiple, rapidly changing priorities, you will support and exhibit

behaviors consistent with Marks values and beliefs in a fiscally responsible manner.

Marks philosophy: Design integrity, Technical accuracy and Speed to market.

Reporting to Design Account Director

General

Overview

The Sr. Account Manager will work closely with the Project Managers, Lead Designers, Production Artists

to support and contribute to the day to day project management, deliverables and flawless execution.

Clearly understand client objectives and concisely communicate expectations to the team in a timely

manner. Facilitate and maximize the teams time to effectively develop new design concepts and/or

revisions that meet client expectations, brand guidelines, and are on time and on budget. In addition,

always think ahead, keep an eye on the roadmap to effectively manage, plan and anticipate upcoming

business needs, teams workload, and/or identify additional resources, as required. This role will advocate

our culture, brand and community.

Responsibilities ACCOUNT MANAGEMENT

• Be the dependable lead point of contact for any and all matters for assigned client/agency work

• Build and maintain strong, long-lasting client/agency/vendor relationships

• Develop a trusted advisor relationship with key accounts, client stakeholders and vendors

• Schedule/attend agency/client meetings, create/present presentations, actively participate and/or

lead project kick-offs and creative reviews in collaboration with the design team

• Be a champion and mentor to the Project Managers. Lead by example, uphold high standard and

reinforce best practices for success.

• Collaborate with Project Managers to ensure correct resources are assigned for each

project/request and make any necessary adjustment of work in progress to ensure on time delivery

and/or resource optimization throughout the life cycle of the project

• Conduct status meetings with all teams to ensure accounts are running properly

• Daily status updates for all projects in collaboration with the project managers; work with

design lead and agency leaders to reschedule projects and reset expectations based on new

or changing priorities; ensure transparency and no surprises

• Assist Account Director in forecasting, tracking/reporting any data or key account metrics

• Effectively manage all client requests and alert or escalate any issues to the Account Director as

needed, and keep Account Director apprised of workload demands to best manage team resources

and address potential risks

• Identify organic growth opportunities within existing client relationship and/or collaborate with sales

teams to identify external new business development

CLIENT SERVICE/COMMUNICATION

• Demonstrate understanding of client's brands and how each project objectives fit into the overall

brand strategy

• Ensure client expectations and projects are effectively managed: keeping our clients happy, being

an invaluable resource, provide timely and successful delivery of brand/project solutions according

to Brand Guidelines and brief objectives

Sr. Account Manager

• Develop creative briefs and/or ensure the client issued briefs are comprehensive with necessary

content to kick off new assignments

• Develop and issue meeting recaps that outlines key discussion points, requests and/or agreements

and key next steps/timing to key team members in a concise and timely manner

• Add value to the strategic development portion of projects including brainstorming sessions, be

known as the expert of the category, competitors and target audience behaviors/needs

• Create any OOP cost estimates and secure client approvals prior to incurring costs

BUSINESS ADMINISTRATION

• Participate in and supports agency business objectives appropriate to role (quality objectives,

company policies)

• Create a monthly forecast to ensure best practices for planning and resourcing

• Maintain balance and flow of information throughout all departments. Reporting to leadership about

current workflow and capacity issues

• Alert Account Director to workload demands that may require the need to resource freelancers

• Actively identify and suggest workflow/processes improvement opportunities

• Proactively contribute to the development and continuous improvements of SOPs

Success in the

role

Success in this role is achieved by consistently demonstrating the ability to lead, partner and collaborate

with the client and agency teams to achieve business objectives, uphold the Marks Design Pillar

Standard of Excellence, manage multiple priorities with internal and external clients, and make sound

decisions to ensure the business moves forward. Establish the reputation of being the client's brand

steward and go to person for addressing any requests or solving any problems.

Education &

Experience

Requirements

• Bachelor degree in Marketing or related field

• Minimum 7 years of relevant Account Management experience in a design agency environment

• Strong project management skills with in-depth hands-on program management and execution

experience working in a fast paced CPG environment

• Demonstrated ability to communicate, present and influence brand design strategy decisions

credibly and effectively at all levels of the organization across both agency and client teams

• Ability to provide industry/category and consumer insights to help guide and influence effective

design development

• Experience in delivering client-focused solutions based on business needs

• Superior organizational skills with proven ability to manage multiple projects at a time, while paying

strict attention to the details and adhering to brand guidelines

• Excellent interpersonal and communication skills, both written and verbal

• Open to a flexible work schedule

• Proficient using Mac OS, and Microsoft Products; and project management/routing programs

Ideal Candidate

Will Possess

• Broad experience working directly in a high-volume, fast-paced, constantly changing creative

environment and demonstrate resiliency

• Proven problem solver with expert knowledge of design workflow best practices

• Ability to construct workable solutions when presented with multiple and, often times, conflicting

points of view

• Unflappable, ability to bring a sense of focus and calm assurance to high-energy interactions

• Creative and innovative thinking

• A collaborative team oriented approach to working and keeping all parties informed

• Compassion, honesty and an ability to develop trust with both internal and client teams

• A sense of humor and have passion for your job