Principal Training & Development Specialist, Separations

Waters Corporation   •  

Milford, MA

Industry: Professional, Scientific & Technical Services


8 - 10 years

Posted 35 days ago


  • Lead global curriculum development for Waters Separations products, and design comprehensive learning paths for Waters services personnel.
  • Design and develop courses, and ensure associated blended learning activities enable customer success throughout the complete customer experience.
  • Deliver technical training courses to services personnel, evaluate and report on course attendees, and review and respond to attendees' course assessments.
  • Facilitate global collaboration of services trainers and trainees, and host round-table discussions with instructors and customer representatives.
  • Assess training needs in terms of product, learner, and business requirements. Identify intended audiences, perform task analyses, and define learning objectives.
  • Capture best practices and ensure consistency of course delivery by performing in situ audits of global training activities.
  • Participate in the Waters Product Development Process by creating training plans for new products, and act as an in-house advocate for field-based instructors.
  • Pilot new training programs by delivering courses to representative/intended audiences and conduct train-the-trainer activities to enable field-based delivery.
  • Implement evaluation strategies for new courses. Continually monitor training effectiveness, and make improvements to prior work.
  • Foster constructive and cooperative working relationships with marketing, professional services, service support, and services engineering groups.
  • Maintain technical knowledge and instructional design acumen, and present to colleagues on select topics.
  • Mentor new Training & Development Specialists to comply with Waters Quality Systems, Good Laboratory Practices, and Environmental Health & Safety standards.
  • Represent Global Services Education by participating on Waters Global Services project teams and attend services meetings to present on training developments.


  • BS/BSc or higher in analytical chemistry, biology, or related science; MS/MSc or PhD is beneficial.
  • 8+ years of work experience specializing in liquid chromatography within the pharmaceutical, clinical, fine chemical, or food/environmental industry.
  • Prior experience working with Waters ACQUITY and Alliance systems is required.
  • 5+ years of experience developing and/or delivering technical training courses
  • Prior project management experience is beneficial.
  • Ability to influence non-direct reports and lead cross-functional teams.
  • Exceptional collaboration, communication, and presentation skills.
  • Ability to work well with diverse employees across global locations.