Pre-Sales Solution Architect

New Relic   •  

Seattle, WA

Industry: Information Technology


5 - 7 years

Posted 42 days ago

Your Opportunity

If you have a passion for enterprise performance architecture and the leadership to drive impactful solutions to our very strategic customers, then you have found the right role for you!

This integral part of the Customer Solutions Group (CSG) organization is the technical leader when engaging Key Accounts. Acting as the trusted advisor to New Relic's most strategic customers, you will partner closely with Key Account Executives throughout the sales cycle and perform deep enterprise-wide discovery to diagnose customer pain points and develop an understanding of their current environment. You will use your Enterprise Architecture skills to articulate a roadmap, solution, and to-be architecture. By collaborating with Business Architects, Enterprise Architects and C-Level stakeholders, you will effectively communicate New Relic's value proposition and business outcomes.

Critically, your technical contributions and feedback from the field into Product Marketing, Product Management, Office of the CTO, and other key stakeholders will enable the continuous improvement of New Relic products and continuous innovation of the company. You will champion New Relic's strategic direction and vision, as well as promote and advocate new product direction on behalf of your customers.

Opportunity to work from a remote office may be available depending on applicant location.

What you'll do:

  • Design the next-gen Monitoring Solution for large and complex customers undergoing significant changes in their organizations.
  • Team lead for a mixed group of technical experts as part of large-scale product evaluations.
  • Ensure the success of significant deployments like Cloud Migrations and Digital Transformations for major corporations through effective Monitoring.
  • Deep Subject Matter Expert that the Sales team will rely upon for key situations.
  • Collaborate with Product Management on the roadmap and deliver customized roadmap presentations to our top customers.
  • Drive escalations (when necessary) to get top customers the white glove treatment response if they run into problems.

Your qualifications:

  • 5 years+ of pre-sales experience with the high tech industry or product management
  • Maintain a deep understanding of the customer's business as well as their technical environment
  • Knowledge in the monitoring space (APM, Digital Experience, Tracing, AIOps, Infrastructure, Logging)
  • Technical Skills (some of these):
  • APM languages: Java, .NET, NodeJS, Python, Ruby, PHP or Golang.
  • End-user technologies: iOS, Android, JavaScript, HTML5, video players
  • Cloud technologies: AWS, Azure, GCP, Cloud Foundry, Docker / Kubernetes
  • Superior organizational and project management skills
  • Excellent communication, critical thinking & analytical skills
  • Bachelor's degree in Engineering/Computer Science or equivalent