Nurse Manager - Pediatric Specialties Clinic

UCSF Medical Center   •  

San Francisco, CA

Industry: Healthcare


Less than 5 years

Posted 67 days ago

This job is no longer available.

Job Summary

The Pediatric Nurse Manager assumes supervisory and leadership responsibility for licensed and/or certified clinical staff in the Department of Pediatrics.

The Pediatric Nurse Manager works collaboratively with a management team comprised of a Practice Manager and Pediatric Nurse Practitioner Manager. S/he supervises 1 LVN Supervisor and up to 18 FTEs, providing logistical and operational support for clinical staff.

The Pediatric Nurse Manager reports to the Administrative Director for Pediatric Specialties.

In addition to serving as a clinical resource in the pediatric medical specialties divisions, the administrative responsibilities fall into four major categories: 1) Staff Development, 2) Administrative/Operations 3) Education, 4) Leadership.

S/he manages the delivery of ambulatory patient care, which typically includes nursing, and may include other certified/licensed clinical staff such as LVNs, technicians, etc. S/he facilitates the flow of patient care activities; also participates in practice or center management operations, responsible for administration of fiscal, material, and human resources.

The primary clinical responsibility of the Pediatric Nurse Manager is the direct application of clinical expertise to clinical staff that care for patients and families managed in the outpatient pediatric clinics inclusive but not limited to the divisions of BMT, Hematology, Oncology, Rheumatology, Gastroenterology, Pulmonology, Immunology, Endocrinology, Nephrology, Neonatology, and Renal Transplant.

Required Qualifications

  • Three to five years of pediatric clinical experience and two to three years of progressive supervisory experience; or equivalent combination of experience, education, and licensure
  • Registered Nurse in the State of California and / or licensure in relevant clinical specialty
  • Active American Heart Association CPR certification
  • Active American Heart Association PALS certification
  • Bachelor's Degree in Nursing or Bachelors’s Degree in Healthcare related field
  • Strong clinic / center patient care management skills. Practice management knowledge in scheduling, customer-service methods, regulatory compliance, accreditation requirements, and / or information technology. Broad knowledge of patient population served and the requirements for the delivery of services
  • Strong interpersonal skills to create and maintain a climate for effective communication and collaborative decision making
  • Strong leadership, fiscal, and operations management skills, with the ability to collaborate effectively with physicians, management, and staff from all disciplines
  • Ability to create and maintain a goal-oriented climate of teamwork, and collaboration
  • Knowledge of relevant healthcare information technology and patient care workflows and processes
  • Demonstrated knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing, and compliance environments
  • Proven ability to organize, manage multiple priorities, and delegate work functions efficiently
  • The flexibility to orient and work at all UCSF Medical Center locations

Preferred Qualifications

  • Master's degree
  • Pediatric Nursing certification or Registered Nurse Board certified
  • Knowledge of current and emerging best practices, LEAN methodologies, and technologies in the clinic / center healthcare industry


  • Registered Nurse in the State of California and / or licensure in relevant clinical specialty
  • Active American Heart Association CPR certification
  • Active American Heart Association PALS certification

Living Pride Standards

Service Excellence

  • Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
  • Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
  • Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
  • Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
  • Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
  • Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

  • Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
  • Picks up and disposes of any litter found throughout entire facility.
  • Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
  • Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
  • Protects the physical environment and equipment from damage and theft.